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Skills

  • Vendor relationship management
  • Employee scheduling and workforce optimization
  • Conflict resolution and mediation
  • Process improvement
  • Quality Control Processes
  • Conflict resolution
  • Regulatory compliance
  • Cleanliness
  • Safe food handling
  • Brand consistency across locations

Work Experiences

  • Boosted sales across all locations.
  • Bought food and built strong relationships with vendors.
  • Achieved results within 2023.
  • Achieved a $45,000 budget reduction.
  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Collaborated with sales to roll out a mobile ordering system, leading to a 34% rise in off-site sales.
  • Checked prices and placed orders for food, kitchen appliances, and supplies.
  • Achieved 24% profit growth at the district level.
  • Contributed to a 22% increase in employee engagement.
  • Achieved the highest customer satisfaction rating.

Summaries

  • Clear understanding of project management and vendor management as well as project management training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Kitchen Manager with a passion for working with high-performing teams.
  • Restaurant District Manager with more than 12 years of experience in food service and progressive leadership.
  • Achieved this within 2017.
  • Within Miscellaneous, senior Restaurant District Manager and outstanding performer in strategic planning and process improvement.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent initiative support.
  • To handle demanding client relations needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Restaurant District Manager is a multi-talented Restaurant District Manager who is consistently rewarded for planning and operational improvements.
  • Addressing customer concerns and resolving issues in a diplomatic manner.

Accomplishments

  • Resolved product issue through consumer testing.
  • Led the district-wide execution of marketing initiatives which boosted guest count by 78% year over year.
  • Documented and resolved category which led to process.
  • Designed mentorship programs across 6 locations, resulting in 35% improvement in manager-to-staff engagement.
  • Optimized delivery and curbside pickup operations, increasing the average fulfillment speed by 85%.
  • Implemented a quarterly training program focusing on customer service excellence, leading to a 48% improvement in guest feedback scores.
  • Designed and executed cost-saving measures in partnership with the purchasing department, reducing food costs by 24% annually.
  • Executed district-wide food safety training, resulting in 65% compliance within the past year based on internal audits.
  • Boosted conversion rates for seasonal promotions by 64% through targeted local marketing campaigns.
  • Developed and launched an employee incentive program that increased staff retention rates by 24% over one year.

Affiliations

  • Project Management Institute
  • Certified Foodservice Management Professional (CFMP)
  • Restaurant Operations Institute (ROI)
  • American Culinary Federation (ACF)
  • National Association of Social Workers
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Society for Hospitality and Foodservice Management (SHFM)
  • Certified Restaurant Executive Professional (CREP)

Certifications

  • Certified Development and Operations Manager (CDOM) from program
  • Certified Hospitality Supervisor (CHS) from the American Hotel & Lodging Educational Institute
  • First Aid/CPR Certified
  • National Incident Management System (NIMS) Certification — FEMA Training
  • Advanced Restaurant Accounting Principles Certification from framework
  • Microsoft Excel for Restaurant Performance Analytics Certification
  • Certified Franchise Executive (CFE) from the International Franchise Association
  • Certified in Foodservice Management Professional (FMP) by Ironclad Systems
  • Certified Marketing Executive (CME) by Sales and Marketing Executives International
  • CompTIA Security+

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