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Skills

  • Metric equipment
  • High-resolution video evidence gathering
  • Access control system integration
  • Equipment testing
  • Advanced video analytics tools
  • Preventive maintenance practices
  • Problem resolution
  • Installation and repairs
  • MS Office
  • Equipment procurement and cost management

Work Experiences

  • Installed, tested, and serviced alarm and related systems for commercial and residential customers.
  • Customers were shown the features and functionality of alarm systems.
  • Analyzed video footage for 2-hour shifts and successfully identified potential threats in coordination with security teams.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 2 calls per several months to help customers with their questions and concerns.
  • Completed Scrum Master.
  • Aided in a 68% reduction in system vulnerabilities.
  • Assumed lead role in integrating AI-powered facial recognition software into existing surveillance frameworks, increasing identification accuracy by 56%.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Contributed to the successful prosecution of 6 security cases.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Delivered results that reduce unauthorized activity by 47%.
  • Achieved a 31% reduction in false alarms.
  • Corrected system malfunctions effectively.
  • Achieved a 43% reduction in trespassing incidents.
  • Delivered efficient camera placement strategies.
  • Committed to improving system performance.
  • Smart and determined, with excellent decision-making abilities.
  • Adaptable technician with a hands-on approach to problem-solving, working closely with Surveillance Technician to deliver efficient camera placement strategies that enhanced overall security by 53%.

Accomplishments

  • Assisted law enforcement with video data analysis leading to successful case resolutions in 2 instances during 2022.
  • Partnered with vendors to select and implement advanced surveillance hardware solutions, leading to 17% reduction in equipment failure rates.
  • Collaborated closely with Surveillance Technician to audit security footage storage policies, resulting in improved data retention practices and compliance.
  • Monitored security feeds for 5 hours daily to identify suspicious activities, coordinating responses with Surveillance Technician for resolution.
  • Produced detailed reports on surveillance system performance, leading to system upgrades that boosted network speeds by 65% and reduced lag.
  • Conducted preventative maintenance on surveillance infrastructure, increasing camera uptime by 52% enabling continuous monitoring during critical events.
  • Led integration of surveillance systems with emergency protocols, ensuring rapid response during procedure, preventing standard.
  • Managed multisite surveillance systems across Portland, ensuring all cameras adhered to standard regulations.
  • Contributed to implementation of secure, redundant video backup systems, ensuring 45% data integrity during system failures.
  • Resolved product issue through consumer testing.

Affiliations

  • Freemason
  • Toastmasters
  • International Association of Professional Security Consultants (IAPSC)
  • Certified Technology Specialist (CTS) — 2016
  • Certified Protection Professional (CPP) from ASIS International
  • Rotary International
  • Member of Transported Asset Protection Association (TAPA)
  • National Fire Protection Association (NFPA) Certification
  • Global Security Exchange (GSX) Participation
  • Remote Monitoring Security Systems Network

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Video Surveillance Technology Certification by Microsoft Excel
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Monitoring and Surveillance Professional (CMSP) by Harbor & Co.
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Alarm System Installation Expert (ASIE) by Beacon Labs
  • Fire and Security Alarm Systems Level 2 Certification

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