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Skills

  • Database management
  • Database query skills (e.g., procedure)
  • Document hierarchy creation
  • Report writing and documentation
  • Document lifecycle management
  • File tagging and metadata classification
  • Customer service
  • Document control management
  • Research experience
  • Business operations

Work Experiences

  • Distributed documents to external vendors.
  • Collaborated with cross-functional teams to manage version control efficiently, reducing redundancy by 41% across company databases.
  • Closed outdated file pathways.
  • Coordinated invoices to internal departments.
  • Delivered training workshops for 10 employees on document management best practices and system navigation.
  • Adopted guidelines across the Southwest.
  • Digitized historical files for system, reducing retrieval time and enhancing the long-term accessibility of critical data.
  • Kept track of production progress in order to alert leaders to any issues.
  • Ensured 17% of project-related documents were vetted.
  • Ensured 100% traceability of critical documents.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated with customer success to digitize historical files.
  • Clear understanding of strategic planning and client relations as well as cross-functional collaboration training.
  • Achieved a 66% improvement in documentation accuracy.
  • Awarded for excellence in procedural adherence.
  • Assisted teams in embedding efficient archiving methods.
  • Achieved 100% traceability.
  • Over 16 years of hands-on experience collecting, analyzing, and recording data on the status of planning permission applications, as well as responding to questions about the process.
  • Perform clerical and administrative tasks with ease, such as stakeholder engagement and team leadership.
  • Achieved a 61% improvement in team efficiency.

Accomplishments

  • Documented and resolved system which led to standard.
  • Resolved product issue through consumer testing.
  • Improved cross-departmental collaboration by creating a centralized digital repository, reducing document duplication and increasing retrieval efficiency by 64%.
  • Facilitated successful internal audits by maintaining accurate logs of document versions, tracking changes, and ensuring compliance with initiative.
  • Created custom workflows within Tableau, enabling streamlined document review and approval processes, reducing approval times by 32%.
  • Trained team members on document retention policies in compliance with Oregon regulations, reducing potential for document loss by 15%.
  • Reduced file storage costs by $9 annually through enhanced use of digital archiving tools and eliminating redundant documentation.
  • Proactively monitored regulatory updates related to document control, reducing non-conformance incidents by 57% through ongoing training and process adjustments.
  • Designed and executed new file tagging convention using Adobe Creative Suite, allowing for easier classification and faster searching for product documents.
  • Automated the document approval process using Salesforce, cutting approval cycle times from 7 days to 6 days and reducing backlogs by 32%.

Affiliations

  • ISO 9001 Lead Auditor Certification
  • Construction Specifications Institute (CSI)
  • Lions Club
  • Society for Technical Communication (STC)
  • International Association of IT Asset Managers (IAITAM)
  • National Association of Professional Organizers (NAPO)
  • National Archives and Records Administration (NARA)
  • Institute of Document Control Professionals
  • Project Management Institute (PMI)
  • Project Management Institute

Certifications

  • GDPR Data Protection Officer (DPO) Certification, Summit Group
  • Certified Quality Improvement Associate (CQIA) - ASQ
  • Certified Technical Communicator (CTC), Beacon Labs
  • ServSafe
  • Microsoft Office Specialist (MOS) – QuickBooks, 2022
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Administering Documentum Content Management System (CMS) Certification
  • Certified Lead Document Controller (CLDC), 2017

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