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Skills

  • Business operations
  • Cost reduction strategies
  • Scheduling
  • Communications
  • Relationship development
  • Team management
  • Customer service
  • Education technology tools implementation
  • Supervision
  • Documentation and control

Work Experiences

  • Was in charge of program files and records for 11 clients, as well as following security procedures to prevent data breaches and misuse.
  • Organized corporate and office conferences for company employees and guests.
  • Coached team members on interpersonal and conflict resolution skills, which led to a 41% decrease in escalated support issues.
  • Boosted efficiency by 21%.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Built and directed a 16-person support team, covering 7 school buildings, while maintaining peak operational coverage and reducing downtime by 35%.
  • Built a mentorship program for junior staff, resulting in a 78% improvement in performance metrics after the first 2020.
  • Intervened between Head School Support Teams during arguments and diffused tense situations using client relations and cross-functional collaboration.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.

Summaries

  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • SAP expert with database management experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Head School Support Team with 8 years of successful performance reporting and risk assessment experience.
  • Recruiting established talent in workflow optimization and stakeholder engagement for Head School Support Team.
  • Accomplished in managing crisis interventions and emergency responses, reducing downtime by 34% while maintaining optimal functionality during critical school events.
  • Professional in office management and administration with 14 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Championed efforts to achieve Top Performer across all support departments by identifying areas for process improvement and resource optimization.
  • Coordinated with local community organizations to secure a grant worth $10 for educational technology improvements.
  • Documented and resolved program which led to initiative.
  • Collaborated with district-wide support teams to standardize practices, achieving a 43% increase in operational consistency.
  • Trained and onboarded 8 staff members in the new Microsoft Excel platform, reducing tech-related support requests by 72%.
  • Utilized project management software to track support tasks, improving follow-up rate on issues by 36%.
  • Worked directly with external vendors to secure resources for school expansions, supporting an enrollment increase of 67%.
  • Increased efficiency in handling support tickets by launching a customized help desk system, reducing unresolved cases by 51%.
  • Strengthened parent-teacher communication by integrating user-friendly technology solutions, increasing real-time engagement by 29%.
  • Led a multi-department initiative improving issue resolution time by 29%, which enhanced operational efficiency and support responsiveness across 12 campuses.

Affiliations

  • National School Public Relations Association (NSPRA)
  • National Association of Social Workers
  • International Association of Organizational Development (IAOD)
  • National Association of Elementary School Principals (NAESP)
  • National Parent Teacher Association (PTA)
  • National Association of Professional Organizers (NAPO)
  • International Society for Technology in Education (ISTE)
  • State Leadership Academy for Educational Leaders
  • International Association of Administrative Professionals
  • Association for Educational Communications and Technology (AECT)

Certifications

  • Certified Public Sector Supervisor (CPSS)
  • National Association of Educational Procurement (NAEP) Certification
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Certified Professional in Educational Leadership (CPEL)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP) for Education

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