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Skills

  • Issue resolution
  • Business operations
  • Budgets
  • Public relations
  • Multi-Task Management
  • Purchase orders
  • Account management
  • Process improvement
  • Computer literate
  • Relationship development

Work Experiences

  • Kept track of all accounts' budgeting, forecasting, expenditures, and performance.
  • Consistently met or exceeded 20% sales targets.
  • Was in charge of 18 accounts, which included reviewing and resolving discrepancies as well as collaborating with account holders.
  • Increased market share and earned #7 ranking by leapfrogging competitors.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Looked into and resolved strategic issues that affected the operations of procedure and program.
  • Listened carefully to client feedback and collaborated with the product development team to launch a groundbreaking service that is expected to generate $3 million in revenue.
  • Developed and assigned monthly sales quotas to over 25 regional sales managers on the West Coast.
  • Was in charge of customer product implementation.
  • Researched and identified key competitors as well as related products.

Summaries

  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Computer savvy with excellent communication skills.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Showroom Manager pays attention and is well-educated in client relations and team leadership.
  • Detailed professional with a talkative personality and a creative mindset.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With a decisive leadership style, she is a strong networker.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Showroom Manager with 12 years of successful vendor management and quality assurance experience.

Accomplishments

  • Implemented new CRM systems that streamlined customer follow-up processes, bolstering repeat business rates by 32%.
  • Led the team in achieving highest regional store ranking for customer satisfaction in 2021, beating the benchmark of 35%.
  • Expansion of product knowledge sessions for staff, raising their product expertise scores by 64%, elevating customer service quality.
  • Documented and resolved method which led to system.
  • Managed the execution of 6 successful promotional events, leading to a 50% increase in showroom revenue over the past year.
  • Fostered partnerships with local vendors, helping boost showroom traffic and contributing to a growth in local customer base by 20%.
  • Reduced inventory discrepancies by 31% after optimizing stock management procedures and conducting frequent audits.
  • Created ROI-driven campaigns targeted at VIP clients, resulting in 44% uplift in high-value transactions over 18 months.
  • Implemented a performance incentive program for sales associates, increasing individual productivity averages by 62%.
  • Consistently met and exceeded monthly revenue targets of $9 with strategic sales and operational initiatives.

Affiliations

  • Omni-channel Retailers Association (ORA)
  • Society of Human Resource Management
  • National Association of Women Business Owners (NAWBO)
  • Retail Operations & Marketing Alliance method
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Jaycees
  • Association for Talent Development (ATD)
  • Association for Supply Chain Management (APICS)

Certifications

  • Store Operations Certificate by Cedar Works
  • Certified Retail Marketing Professional (CRMP)
  • CompTIA Network+
  • Customer Relationship Management (CRM) Certification
  • Customer Management Certified Professional (CMCP)
  • Certification in Consumer Behavior and Insights
  • Point of Sale (POS) System Mastery - metric
  • ServSafe
  • Advanced Certification in Sales Techniques from Lakeside Partners
  • Salesforce

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