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Skills

  • Software testing
  • Project management (one year, $74,000)
  • Virtualization
  • Critical incident management
  • Technical support
  • Backup Procedures
  • Technical analysis
  • Server support
  • Performance tuning of computing systems
  • Capacity planning

Work Experiences

  • Championed the transition to a cloud-based infrastructure, reducing on-premises hardware costs by 8 per year.
  • Achieved a 82% reduction in system crashes.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved results over the past year.
  • Addressed program incidents.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Achieved 80% improvements in system response efficiency.
  • Cut operational delays by 31%.
  • Conducted disaster simulations.

Summaries

  • Automation process development.
  • Lead Computer Operator is a multi-talented Lead Computer Operator who is consistently rewarded for planning and operational improvements.
  • Within Computers Software, senior Lead Computer Operator and outstanding performer in team leadership and performance reporting.
  • Updates are installed, permissions are checked, and operational details are verified.
  • Created a more stable operational environment.
  • Dedicated to mentoring junior operators.
  • Data management procedures are meticulous.
  • Decreased response times by 67%.
  • Collaborative professional with success in software and hardware troubleshooting, reducing unscheduled downtime by 49% through comprehensive issue resolution.
  • Achieved a 25% improvement in team efficiency.

Accomplishments

  • Documented and resolved category which led to method.
  • Enhanced alert management system using Salesforce, reducing false-positive alerts by 51%, allowing for more efficient system monitoring.
  • Resolved product issue through consumer testing.
  • Orchestrated hardware upgrades in one year, improving backup server performance by 20% while reducing unplanned reboot frequencies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced job failures by analyzing system logs and creating an automated recovery process that activated during system failures, reducing downtime by 12 hours.
  • Collaborated with team of 8 in the development of framework.
  • Optimized resource allocation by implementing automated workload distribution models, improving overall system performance by 35%.
  • Coordinated with third-party vendors to resolve critical system malfunctions, reducing downtime from 6 hours to 14.
  • Instituted a comprehensive monitoring system for server load and resource allocation, resulting in a 36% decrease in overload occurrences.

Affiliations

  • International Council of Nurses
  • Jaycees
  • Contributing author, Data Center Operations peer-reviewed journal articles (2019, category)
  • American Marketing Association
  • Participated, Control Data Corporation (CDC) Data Center workshops (Columbus, 2020)
  • American Medical Informatics Association
  • Project Management Institute
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Member, American Society for Quality (ASQ), involved in Lean and Six Sigma workshops 2023 - Present

Certifications

  • Project Management Professional (PMP)
  • LPIC-1: Linux Administrator Certification
  • Certified Public Accountant (CPA)
  • Google Cloud Certified - Professional Cloud Architect
  • Certified in Risk and Information Systems Control (CRISC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Amazon Web Services (AWS) Certified SysOps Administrator
  • Sun Certified System Administrator for Solaris OS
  • VMware Certified Professional (VCP)
  • IBM z/OS Certified Expert

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