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Skills

  • Ticket Queue Management
  • Resource integrity
  • Cloud Infrastructure Management
  • Data center migrations
  • Continuous improvement methodologies (e.g., Lean, Six Sigma)
  • Legacy system migration
  • Energy-efficient data center management
  • Load Balancing
  • Reporting
  • Hardware resource allocation and budgeting

Work Experiences

  • Collaborated with program customers to determine their needs and deliver framework service.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved reduction over two years.
  • Collaborated with vendor teams to troubleshoot complex hardware issues, minimizing downtime and ensuring seamless operations.
  • Transported Tableau to one year customer locations.
  • Created detailed disaster recovery plans.
  • Conducted disaster simulations.
  • Collaborated with cross-functional teams.
  • Achieved results within 6 months.
  • Cut operational delays by 31%.

Summaries

  • Demonstrated ability in investigating and resolving critical system incidents, reducing workflow interruptions and minimizing unscheduled downtime by 17 hours monthly.
  • Cut operational expenses by $16.
  • IT specialist with experience in mainframe operations, daily reporting, and data management.
  • Achieved consistent operational enhancements.
  • Looking for a position at Cedar Works that will last a long time.
  • Achieved zero data loss.
  • Demonstrated ability to optimize server load balancing operations, leading to enhanced overall system stability and decreased response times by 20%.
  • Created a more stable operational environment.
  • Lead Computer Operator with 4 years of successful project management and client relations experience.
  • Strengths in client relations and cross-functional collaboration backed up by Computers Software training.

Accomplishments

  • Successfully troubleshooted hardware and network issues, resulting in 75% reduction in unplanned outages across a 6 months.
  • Led IT audits to ensure compliance with Lean, mitigating risk and ensuring smooth operation with 79% conformance.
  • Created and enforced workflow automation scripts which reduced the need for manual intervention by 60% and improved reliability across all operations.
  • Formulated disaster recovery plans for Salesforce, reducing downtime risk by 73%.
  • Collaborated with technical teams to proactively address software flaws, lowering operational risks by 50%.
  • Performed root cause analysis on recurring system errors which reduced their reoccurrence by 66% within two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced new scripting protocols for log rotation and backup handling, decreasing storage space used by approximately 75%.
  • Collaborated with a cross-functional team to analyze and resolve critical system failures, reducing incident resolution time by 6%.
  • Successfully identified and closed more than 15 security vulnerabilities in the system, adhering to the latest security protocols and compliance standards.

Affiliations

  • Lions Club
  • Member, Society for Information Management (SIM), active in data safety workgroups 2024 - Present
  • Member, National Association for Information Destruction (NAID) 2015 - Present
  • Volunteer leader, Volunteers of America cyber disaster recovery preparedness projects 2018 - Present
  • Member, Association for Computer Operations Management (AFCOM) 2016 - Present
  • Enlisted professional, Network and Systems Professionals Association (NaSPA) since 2023
  • Rotary International
  • Engaged in, Disaster Recovery Institute International (DRII), certified since 2022
  • Participated, Control Data Corporation (CDC) Data Center workshops (Columbus, 2020)
  • Certified by, Certified Data Center Professional (CDCP), accredited in 2015

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Information Security Manager (CISM)
  • Certified Public Accountant (CPA)
  • Certified Data Center Specialist (CDCS)
  • VMware Certified Professional (VCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Splunk Core Certified Power User
  • IBM z/OS Certified Expert
  • Certified Advanced Linux Administrator (CLA)
  • CompTIA Network+

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