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Skills

  • Business operations
  • Collaboration with underwriters
  • Customer service
  • Regulatory compliance
  • Financial analysis aptitude
  • Interdepartmental communication
  • Banking industry regulations (e.g., RESPA, TILA)
  • Expertise in financial product sales
  • Escalation prevention and issue resolution
  • Practiced at FHA loan process

Work Experiences

  • Oversaw the delivery of program project by procedure team, which resulted in process.
  • Assessed loan applicant risk.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved Outstanding Service Award for processing home equity loans.
  • Successfully closed an average of 10 loans every month.
  • Adeptly used category to track and manage loan applications, reducing data entry errors by 52%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Analyzed financial and credit data to assess loan applicant risk, enabling proper decision-making and reducing default rates by 31%.
  • Achieved a 15% reduction in loan turnaround times.

Summaries

  • Consistently managed a pipeline of 5 home equity loans across various stages, exceeding standard's closing goals and maintaining a high closing success rate.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Advanced skills in pipeline management.
  • Conducted accurate credit risk assessments.
  • Achieved a 27% resolution success rate.
  • Achieved significant improvement in loan turnaround times.
  • Collaborative team player.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Achieved an average 44% improvement in team efficiency.
  • Collaborated with appraisers and title companies to expedite loan processes, ensuring seamless document delivery and a smooth loan closing experience.

Accomplishments

  • Managed a pipeline of 3 home equity loans, ensuring timely processing and surpassing program's target closure rate by 43%.
  • Generated custom reports to monitor loan pipelines and ensure transparency in the tracking process, reducing discrepancies by 28%.
  • Used procedure to manage customer relationships, leading to a 44% increase in client satisfaction ratings.
  • Led efforts to revamp the loan tracking system, reducing loan closing timelines by 15%.
  • Reduced loan processing times by 17% through process automation using QuickBooks.
  • Developed and maintained strong relationships with lenders, title companies, and clients, resulting in 58% faster resolution of outstanding issues.
  • Resolved product issue through consumer testing.
  • Documented and resolved program which led to system.
  • Regularly reviewed loan documents for accuracy and completeness, resulting in a 63% reduction in loan closure delays.
  • Collaborated with team of 4 in the development of process.

Affiliations

  • Credit Union National Association (CUNA)
  • Loan Sales Networking Group, the Midwest
  • Certified Loan Processor (CLP) through initiative
  • Rotary International
  • Association of Independent Mortgage Experts (AIME)
  • Graduate of Atlanta's Real Estate Finance Certificate Program
  • Mortgage Compliance Advisory Group, Austin
  • Lions Club
  • Member of National Association of Realtors (NAR)
  • Society for Human Resource Management (SHRM), relevant for collaborative HR policy development

Certifications

  • ServSafe
  • Certified Home Equity and Consumer Loan Specialist (CHECLS)
  • Loan Servicing and Administration (LSA) Certification 2015
  • Project Management Professional (PMP)
  • Certified Residential Underwriter (CRU) from Mortgage Bankers Association (MBA)
  • Certified Business Analysis Professional (CBAP)
  • Fundamentals of Mortgage Processing Certificate
  • RESNET Mortgage Loan Officer Certification
  • Salesforce
  • CompTIA Security+

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