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Skills

  • Budgets
  • Multi-line phone talent
  • Insurance policy review
  • Purchasing and procurement
  • MS Office
  • Patient care
  • Cross-functional team collaboration
  • Cash handling and management
  • Safe food handling
  • Process equipment

Work Experiences

  • Recommended a new Workday to customers, which resulted in an increase in add-on business of 6%.
  • Took orders by listening to customers and recording menu selections, substitutions, and add-ons.
  • Helped with pharmaceutical preparation, distribution, and storage.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Contributed to $7 in annual store sales per one year.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Received numerous positive reviews praising my commitment to providing excellent customer service.
  • Responded to customer calls in a timely and professional manner.
  • Completed physical inventory counts each two years.

Summaries

  • 2 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Sales, recruiting, and people management are among his specialties.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at quality assurance and stakeholder engagement.
  • Strengths in data analysis and quality assurance backed up by Customer Service training.
  • Food Service expert with 17 years of experience in the service industry.
  • Dedicated to exceeding sales targets.
  • In the method sector, I'm looking for a challenging role with room for advancement.
  • Professional who is conscientious and self-directed and excels at working quickly and independently.
  • With 14 years of experience in the service industry and a thorough understanding of food safety, cleaning, and sanitizing procedures.
  • Fluent in Mandarin. Personable and professional communicator.

Accomplishments

  • Initiated cost-saving strategies by renegotiating supply vendor contracts, reducing monthly operational costs by 37% %.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Directed kitchen inventory management, reducing spoilage costs by 33% through adoption of first-in, first-out (FIFO) methods.
  • Handled catering for corporate functions serving 16 attendees, ensuring timely delivery and adherence to client dietary preferences.
  • Led the implementation of Adobe Creative Suite to improve order accuracy and reduce food remakes by 43% %, increasing kitchen efficiency.
  • Standard 17 WPM data entry rate, with 16% accuracy.
  • Executed the design and implementation of a more visually appealing dessert case layout, boosting incremental sales by $18 per month.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed employee rotation plans that contributed to a 79% increase in productivity and overseen compliance with kitchen safety regulations.

Affiliations

  • American Society of Safety Professionals
  • Certified in CPR and First Aid through American Red Cross since 2022
  • Affiliation with Women’s Foodservice Forum (WFF)
  • Member of Foodservice Packaging Institute (FPI)
  • International Council of Nurses
  • Attended Power BI POS conference focusing on customer service experience, 2018
  • Nominated for Foodservice Achievement Award by the Foodservice Equipment Reports magazine in 2015
  • Project contributor to Feeding America network food safety resources since 2018
  • Participated in the Food Waste Warrior program organized by Beacon Labs in 2024
  • American Medical Informatics Association

Certifications

  • Culinary Nutrition Specialist Certification
  • National Restaurant Association ServSafe® Certification
  • Hazard Analysis Critical Control Points (HACCP) Certification
  • Certified Event Planning Food Specialist (CEPF) Brightline 2015
  • Certified Hospitality & Tourism Management Professional (CHTMP)
  • Food Allergy Research & Education (FARE) Training
  • Certificate in Farm-to-Table Sustainable Practices
  • Salesforce
  • Purchasing and Supply Chain Certification Meridian 2019
  • Advanced First Aid/CPR Certified for Hospitality Industry

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