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Skills

  • Personable
  • Strong interpersonal skills
  • Types 2 wpm
  • Call center transactions
  • Multi-line phone talent
  • Cross-functional team collaboration
  • Computer literate
  • CallSelect communication systems
  • Purchasing and procurement
  • Cash handling and management

Work Experiences

  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Alerted management after spotting potential shoplifters.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Contributed to $7 in annual store sales per one year.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Suggested alternatives when a product was out of stock.
  • Meticulously and quickly documented all customer inquiries and comments.
  • Kept the system and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Worked with my team to meet all of the food service needs for over 18 customers per day.

Summaries

  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Food Service Specialist is a multi-talented Food Service Specialist who is consistently rewarded for planning and operational improvements.
  • Food Service Specialist with 18 years of successful quality assurance and budget management experience.
  • Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes.
  • 4 years of experience in Customer Service as a passionate food service expert.
  • Successful Assistant Store Manager with 15 years of retail management experience.
  • Customer Service Representative with 3 years of retail experience in fast-paced, team-oriented environments.
  • Customer Service Representative with experience working in a variety of program and customer service environments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Customer Service, senior Food Service Specialist and outstanding performer in quality assurance and stakeholder engagement.

Accomplishments

  • Optimized kitchen workflows, resulting in a reduction of prep time per meal by 11 minutes on average.
  • Utilized customer feedback to enhance recipe offerings, resulting in a 51% increase in repeat patrons.
  • Managed inventory and ordering processes, maintaining stock levels and reducing surplus by 27% %.
  • Handled high-pressure peak service periods efficiently, ensuring timely meal prep for up to 15 guests per shift.
  • Streamlined food prep processes, cutting meal preparation time by 71% and improving guest satisfaction by reducing wait times.
  • Facilitated the successful operation of a 4-seat restaurant, consistently meeting daily revenue targets.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Standard 17 WPM data entry rate, with 16% accuracy.

Affiliations

  • International Association of Administrative Professionals
  • Leadership in Boston-based Food Safety Coalition initiatives
  • Green Restaurant Association member, working towards sustainability goals in Boston
  • Society of Women Engineers
  • Active participant in Colorado Hospitality Association conferences and trainings
  • Freemason
  • Member of the Arizona Beverage Association since 2021
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Continual partnership with system on food redistribution efforts

Certifications

  • Certified Food Service Professional (CFSP)
  • Certificate in Farm-to-Table Sustainable Practices
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Culinary Arts Training 2016, process
  • ServSafe
  • Culinary Nutrition Specialist Certification
  • Computer Training Certificate
  • Advanced First Aid/CPR Certified for Hospitality Industry
  • Certified Protection Officer (CPO)

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