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Skills

Data-driven decision making
AR day reduction
Team leadership and supervision
Bank security expert
Category equipment
Client relations and satisfaction
Regulatory compliance
Organization
Project management
Root cause analysis

Work Experiences

Achieved a 53% increase in timely decision-making.
Collaborated with cross-functional departments.
Collaborated with cross-functional departments to streamline the payment reconciliation process, saving 15 hours of manual work per week.
Analyzed complex payer contracts to ensure $44,000 of payments were posted correctly, achieving 72% accuracy annually.
Contributed to better cash flow management.
Increased new bank relationships within the local community by 11% through the implementation of quarterly promotions.
Boosted the team’s payment posting speed by 50%.
Achieved results within two years.
Coordinated with external auditors.
Collaborated with finance to ensure that payment postings aligned with accounting close schedules, reducing month-end errors by 45%.

Summaries

Within Miscellaneous, senior Payment Posting Supervisor and outstanding performer in client relations and quality assurance.
To meet and exceed business financial goals, successfully optimizes frameworks and cultivates cohesive teams.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Adept at revenue cycle management.
Meet bank and customer service standards on a regular basis.
Dedicated Payment Posting Supervisor with 4 years of administrative and operations management experience.
Achieved 84% faster onboarding.
Financial administration, team leadership, and workflow optimization are all strengths.
Boosted reconciliation accuracy.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.

Accomplishments

Developed and executed workflow changes that decreased processing times by 83% and improved payment reporting accuracy.
Achieved Innovation Award for overseeing a project that boosted the department’s performance by 78% in 2015.
Monitored payer trends and identified issues, improving resolution time by 23% across all payers.
Developed detailed performance metrics, helping team surpass collection targets by 19% within 2022.
Managed key accounts with over $16 in monthly transactions to ensure timely and accurate posting, resulting in a 42% AR improvement.
Standardized team workflows across multiple systems, reducing payer rejections by 58% and improving first-pass accuracy.
Promoted cohesion within the payment team, elevating overall efficiency by 34% and driving team morale.
Orchestrated a team-wide training initiative in 2016 to introduce new software, reducing payment post time by 44%.
Lead cross-functional project with IT to streamline payment posting using Jira, reducing overall transaction time by 73%
Documented and resolved metric which led to category.

Affiliations

Association for Payment Professionals (APP)
Association of Information Technology Professionals
Certified Revenue Cycle Representative (CRCR) through HFMA
International Association of Administrative Professionals
Society of Human Resource Management
American Society for Quality (ASQ) for Workflow Quality Improvements
National Association of Social Workers
Jaycees
American Society of Safety Professionals
Project Management Institute

Certifications

CompTIA A+ Technician
Certified Billing and Coding Specialist (CBCS) - Harbor & Co.
Data Analytics for Healthcare (DAH) - Harbor & Co.
Epic Clarity Data Model Certification - Cedar Works
Certified Medical Reimbursement Specialist (CMRS) - Northwind
Epic Resolute Professional Billing (PB) Certification - Beacon Labs
Accredited Health Care Fraud Investigator (AHFI) - Lakeside Partners
Cisco Certified Internetwork Expert (CCIE)
Certified Healthcare Financial Professional (CHFP) - Vantage
Project Management Professional (PMP)

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