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Skills

  • Accounts receivable management
  • Client relations and satisfaction
  • Budgets
  • Human resources knowledge
  • Audit initiation and discrepancy resolution
  • Team leadership and supervision
  • Cross-functional collaboration
  • Business operations
  • Operational improvement
  • Cash handling expertise

Work Experiences

  • Met deadlines by proactively managing individual and team tasks and implementing procedure processes.
  • Collaborated with cross-functional departments.
  • Delivered payment processing and posting expertise during process, showcasing innovative strategies that improved operational efficiencies by 38%.
  • Achieved a 53% increase in timely decision-making.
  • Collaborated with external collection agencies.
  • Used strategic risk management techniques to safeguard company assets.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Conducted monthly team performance reviews, with 17% of employees showing improvements in posting accuracy and productivity.
  • Created and distributed weekly financial reports.
  • Coordinated with billing teams.

Summaries

  • Dedicated Payment Posting Supervisor with 4 years of administrative and operations management experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Meet bank and customer service standards on a regular basis.
  • Adept at analyzing complex payer contracts.
  • Achieved a 37% improvement in payment posting speed.
  • Achieved a 54% improvement in departmental speed by standardizing posting procedures and reducing manual entry through automation.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Automated manual payment postings.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 43% improvement in posting accuracy.

Accomplishments

  • Successfully automated 6% of manual payment entries using QuickBooks, improving operational efficiency.
  • Managed daily reconciliation, ensuring all posted and unposted payments met compliance regulations, preventing revenue losses of $2.
  • Successfully managed posting for high-volume payers, processing over 5 transactions daily with a 57% accuracy rate.
  • Reduced posting errors by 77% through retraining staff on proper posting procedures and best practices.
  • Documented and resolved metric which led to category.
  • Identified and eliminated revenue leakage in posting workflow, increasing monthly collections by $13.
  • Led efforts to reduce manual corrections, which decreased rework by 43% within 14 months.
  • Standardized team workflows across multiple systems, reducing payer rejections by 58% and improving first-pass accuracy.
  • Lead cross-functional project with IT to streamline payment posting using Jira, reducing overall transaction time by 73%
  • Coordinated the timely posting of over $7 in payments per month across multiple payers and platforms.

Affiliations

  • Certified Healthcare Financial Professional (CHFP) certification course by HFMA
  • Society of Women Engineers
  • Association for Clinical Documentation Integrity Specialists
  • Certified Revenue Cycle Representative (CRCR) through HFMA
  • Association for Payment Professionals (APP)
  • Revenue Cycle Management Institute (RCMI)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Lions Club
  • Project Management Institute

Certifications

  • Certified Revenue Cycle Specialist (CRCS-I/CRCS-P) - Meridian
  • Certified Medical Office Manager (CMOM) - Northwind
  • PEGA Certified Decisioning Consultant (PCDC) - Summit Group
  • Certified Professional Coder (CPC) - Ironclad Systems
  • Financial Management in Healthcare (FMH) - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Accredited Health Care Fraud Investigator (AHFI) - Lakeside Partners
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)

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