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Skills

  • Team building
  • Relationship development
  • Sales professional
  • Denial overturn strategies
  • Operational improvement
  • Communications
  • Familiar with account coding
  • Data-driven decision making
  • Business operations
  • Business development expertise

Work Experiences

  • Collaborated with cross-functional departments to streamline the payment reconciliation process, saving 15 hours of manual work per week.
  • Achieved results within two years.
  • Created and distributed weekly financial reports to stakeholders for review, achieving a 16% increase in timely decision-making.
  • Conducted monthly team performance reviews.
  • Achieved zero critical findings.
  • Coordinated with billing teams.
  • Delivered 29% improvement in monthly results.
  • Hired, trained, and mentored 4 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Achieved a compliance rate of 45%.
  • Used strategic risk management techniques to safeguard company assets.

Summaries

  • Achieved a 53% improvement in process accuracy.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Automated manual payment postings.
  • Knowledgeable Payment Posting Supervisor with experience in childcare and development.
  • Collaborated with departments to streamline payment processing workflows, leading to improved accuracy in posting and saving 18 hours of labor per week.
  • Highly skilled at building and leading high-performance teams that focus on meeting and exceeding business goals.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 63% error reduction.
  • With over 9 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
  • Adept at revenue cycle management, using data-driven approaches to reduce the discrepancy rate by 85% and improve financial accountability.

Accomplishments

  • Supervised team of 9 payment posters, ensuring daily targets were met and driving collections accuracy up by 35%
  • Utilized payment posting software such as Workday to ensure timely and accurate processing of all payer types, increasing cash flow by $17.
  • Improved payer response time to disputes by 12 days, leading to faster resolution of $13 in delayed payments.
  • Promoted cohesion within the payment team, elevating overall efficiency by 34% and driving team morale.
  • Standardized team workflows across multiple systems, reducing payer rejections by 58% and improving first-pass accuracy.
  • Successfully managed posting for high-volume payers, processing over 5 transactions daily with a 57% accuracy rate.
  • Implemented a new standard operating procedure (SOP) that resulted in a 23% reduction of unposted payments.
  • Managed key accounts with over $16 in monthly transactions to ensure timely and accurate posting, resulting in a 42% AR improvement.
  • Lead cross-functional project with IT to streamline payment posting using Jira, reducing overall transaction time by 73%
  • Resolved product issue through consumer testing.

Affiliations

  • Certified Revenue Cycle Representative (CRCR) through HFMA
  • Certified Healthcare Financial Professional (CHFP) certification course by HFMA
  • American Society of Safety Professionals
  • National Association of Hospital and Healthcare Management Professionals
  • Financial & International Business Association (FIBA)
  • American Society for Quality (ASQ) for Workflow Quality Improvements
  • Healthcare Financial Management Association (HFMA)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Society of Human Resource Management

Certifications

  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified Revenue Cycle Representative (CRCR) - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Revenue Cycle Specialist (CRCS-I/CRCS-P) - Meridian
  • Certified Healthcare Access Manager (CHAM) - Vantage
  • CompTIA Security+
  • Certified Specialist Business Intelligence in Healthcare (CSBI) - Cedar Works

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