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Skills

  • Service-oriented
  • Emergency care
  • Company policies
  • Skilled negotiator
  • Operational improvement
  • Food and beverage services
  • External servicing
  • Event planning and coordination
  • Materials storage
  • POS method proficiency

Work Experiences

  • Ensured that timely communications between the flight deck and the cabin crew were distributed.
  • Recommendation
  • Invented
  • Delivered requested items to the rooms of the guests.
  • Processed credit card transactions during the checkout process.
  • Was in charge of collecting and depositing payments from guests.
  • Solved
  • Paid attention to cracked sidewalks, poor lighting, and steps to keep customers safe on tours.
  • Transported Salesforce to 6 months customer locations.
  • Contacted the appropriate supervisor about equipment malfunctions in order to avoid delays.

Summaries

  • Exceptional customer service and public speaking abilities.
  • Strengths in budget management and cross-functional collaboration backed up by Travel and Hospitality training.
  • Expert communicator dedicated to creating a positive, results-oriented team culture.
  • Knowledgable in a variety of design and testing methodologies.
  • The accommodating hotel concierge is proactive in assisting guests in selecting the best dining and entertainment options available in Chicago.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent knowledge of system history, as well as organizational and public speaking abilities.
  • A true go-getter with excellent presentation skills.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Natural leader dedicated to providing exceptional service.

Accomplishments

  • Documented
  • Recommended
  • Created interactive, multimedia-based outings to highlight historical landmarks, improving customer engagement by 32% points.
  • Increased
  • Increased annual hotel revenue by 6% through category and standard.
  • Advised
  • Consulted
  • Initiated
  • Developed strong local partnerships with vendors and restaurants, increasing cross-promotional efforts by 60%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society of Human Resource Management
  • Tourism Teacher/Educator at local university's travel and tourism program
  • Member of the International Institute for Conservation of Historic and Artistic Works
  • Global Sustainable Tourism Council (GSTC)
  • American Marketing Association
  • Certified Interpretive Guide (CIG) Program - National Association for Interpretation (NAI)
  • Rotary International
  • Coordinator for Tourism Action Group for preservation of procedure (2015)
  • American Society of Safety Professionals
  • Adventure Travel Trade Association (ATTA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Adventure Guide (CAG) by Professional Association of Diving Instructors (PADI)
  • Multilingual Tour Guide Certification by system
  • Certified Group Tour Leader (CGTL) by the Travel Institute
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Outdoor Leadership for Tourism framework
  • CompTIA Security+
  • Food and Culinary Tour Certified Specialist metric
  • Geo Tourism Certification by Global Sustainable Tourism Council (GSTC)
  • SHRM Senior Certified Professional (SHRM-SCP)

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