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Skills

  • Cross-functional team collaboration
  • Accounts payable / accounts receivable
  • Operational improvement
  • Product testing
  • Payment collection
  • Payroll and budgeting
  • Team leadership and development
  • Relationship development
  • Recordkeeping skills
  • Presentation design

Work Experiences

  • Achieved a 47% decrease in errors.
  • Achieved results in under 6 months.
  • Was in charge of framework files and records for 4 clients, as well as following security procedures to prevent data breaches and misuse.
  • Collaborated with program customers to determine their needs and deliver system service.
  • Achieved a 40% increase in output.
  • Was in charge of billing, collection, and reporting for an office that generated over $4 per year.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on performance reporting and workflow optimization.
  • Oversaw the delivery of initiative project by method team, which resulted in procedure.
  • Used regular correspondence and scheduled follow-up to communicate corporate objectives to all divisions.

Summaries

  • Achieved a 81% increase in team KPIs.
  • Boosted accuracy by 77%.
  • Accomplished savings of $13 annually.
  • Achieved project milestones consistently.
  • Process Advisor with 15 years of successful workflow optimization and vendor management experience.
  • Motivated Process Advisor with experience managing large-scale projects, including budgeting and administration.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Process Advisor with 9 years of experience that focuses on the customer.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved 45% reduction in errors.

Accomplishments

  • Developed and rolled out standard operating procedures (SOPs) company-wide, cutting onboarding time for new employees by 65%.
  • Established
  • Consulted
  • Initiated
  • Solved
  • Collaborated with cross-functional teams to implement a new process workflow, achieving a 23% improvement in project completion time.
  • Trained
  • Guided
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved

Affiliations

  • Freemason
  • Association for Manufacturing Excellence (AME)
  • American Marketing Association
  • International Institute of Business Analysis (IIBA)
  • Society for Human Resource Management (SHRM)
  • National Association of Productivity and Organizing Professionals (NAPO)
  • Volunteer Process Improvement Trainer at metric
  • Six Sigma Certification through ASQ or framework
  • Certified Process Professional® (CPP) by BP Group
  • Society of Women Engineers

Certifications

  • Apple Certified Associate (ACA)
  • Microsoft Certified: Azure AI Fundamentals
  • Process Improvement Specialist Certification
  • Project Management Professional (PMP)
  • Certified Change Management Professional (CCMP)
  • Certified in Business Process Outsourcing (CBPO)
  • Certified Quality Improvement Associate (CQIA)
  • Oracle Certified Professional (OCP) – Business Process Management
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)

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