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Skills

  • Dinner service planning
  • Relationship development
  • Product testing
  • Policy and procedure modification
  • Strong verbal communication
  • Operational improvement
  • Data analysis
  • Business operations
  • User interface understanding
  • Risk management processes and analysis

Work Experiences

  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Restructured installation processes and staff teams, resulting in a 10% increase in productivity.
  • Effectively managed costs and billing, as well as financial discrepancies, by using initiative software to organize account information.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of billing, collection, and reporting for an office that generated over $4 per year.
  • Improved the payment collection, accounts payable/receivable, deposit, and recordkeeping systems.
  • Evaluated the performance of various employees and encouraged team members to increase productivity.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Knowledge of data verification techniques and salesmanship strategies. Trained in workflow optimization and Adobe Creative Suite use.
  • Achieved a 67% increase in overall productivity.
  • Accomplished savings of $13 annually.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved a significant 15% increase in team KPIs.
  • Accomplished over a several months period.
  • Client-centered with performance reporting training.
  • Knowledgable in a variety of design and testing methodologies.
  • Achieved PMP compliance.
  • Aligned closely with company objectives.

Accomplishments

  • Business Development: Initiated two key partnerships which resulted in method revenue growth.
  • Documented
  • Collaborated with team of 3 in the development of category.
  • Recorded
  • Monitored
  • Trained
  • Streamlined
  • Solved
  • Conducted comprehensive risk assessments to identify operational risks, reducing downtime by 69% and enhancing business continuity.
  • Identified

Affiliations

  • Business Process Transformation Club (Atlanta)
  • Association for Computing Machinery
  • Operational Excellence Society
  • International Association of Administrative Professionals
  • Program Alumni Association - Operations Management Program
  • National Association of Productivity and Organizing Professionals (NAPO)
  • Time and Motivation Studies Workshop Leader at system
  • Society for Business Engineers (SBE)
  • Member of Global Business Process Improvement Network (BPI Network)
  • Freemason

Certifications

  • Certified Professional in Business Process Management (CPBPM)
  • Certified Quality Improvement Associate (CQIA)
  • ServSafe
  • Certified Lean Management Professional
  • Certified ScrumMaster (CSM)
  • Certified Public Accountant
  • Certified Protection Officer (CPO)
  • Process Improvement Specialist Certification
  • Certified Customer Experience Professional (CCXP)
  • Google Certified Professional Cloud Architect

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