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Skills

  • Collaborating with event staff
  • Guest relations management
  • Upselling techniques
  • Food preparation
  • Wine service
  • Fluency in Mandarin
  • Bill computation
  • Food running
  • Hospitality service expertise
  • To-go order preparation

Work Experiences

  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Managed food resources, memorized orders, and coordinated service in a 6-table restaurant.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Achieved sales growth over a two years.
  • Achieved a 33% pass rate during lounge inspections.
  • Met 18 months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.

Summaries

  • Collaborative team leader with extensive experience in fair supervision.
  • Having worked in framework settings for 12 years.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Costs were consistently reduced while profits were increased.
  • Within Food and Beverage, senior VIP Lounge Server and outstanding performer in process improvement and workflow optimization.
  • Customer experience is known to be enhanced by this dynamic presence.
  • 12 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Offering extensive knowledge, a strong work ethic, and over 2 years of experience in the field.

Accomplishments

  • Collaborated with team of 4 in the development of process.
  • Implemented detailed reporting on VIP guest preferences, enhancing loyalty programs and increasing customer retention by 55%.
  • Repeatedly achieved top performance in upselling premium wines and liquors, contributing to an annual sales increase of 72%.
  • Received commendation from senior management for delivering high-level service to VIP clients at category, boosting overall brand reputation.
  • Handled VIP client tickets and special requests directly, resulting in a 57% increase in guest satisfaction scores during large events.
  • Collaborated with event planning teams to successfully host high-profile functions, ensuring seamless operations and VIP guest satisfaction.
  • Documented and resolved method which led to system.
  • Reduced wait times during high-volume events by implementing a new order tracking system, improving guest satisfaction by 64%.
  • Maintained communication with vendors to manage the timely delivery and stock of premium products, which eliminated shortages during peak events.
  • Developed seasonal craft cocktail menu, increasing VIP lounge bar revenue by 57% through unique beverage offerings.

Affiliations

  • ServSafe Alcohol certification
  • Luxury Hospitality Conference Attendee 2021 (Seattle)
  • Jaycees
  • Certified Professional in Catering and Events (CPCE) from NACE
  • Member of the Event Service Professionals Association (ESPA)
  • Society of Women Engineers
  • National Concierge Association
  • American Society of Safety Professionals
  • Toastmasters
  • National Association of Social Workers

Certifications

  • Certified Banquet Manager (CBM) by National Food Service Management Institute
  • POS System Proficiency Certification for SAP
  • Cisco Certified Network Associate (CCNA)
  • Advanced Wine and Food Pairing Course by Meridian
  • Apple Certified Associate (ACA)
  • Hospitality Financial and Technology Management (HFTP) Certification
  • Food Allergy Awareness Training by Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality Department Trainer (CHDT) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Salesforce

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