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Skills

  • Health and safety compliance
  • Wine service
  • Hospitality service expertise
  • Collaborating with event staff
  • Tableside service
  • Customer complaint resolution
  • Beverage order management
  • Event setup and execution
  • Inventory management for premium products
  • Food running

Work Experiences

  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Achieved results over several months.
  • Showed enthusiasm and promoted category service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Achieved a 73% dispute-reduction rate.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Achieved Ironclad Systems endorsement.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Implemented new drink policies that resulted in a 14% reduction in over-pouring.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Having worked in framework settings for 12 years.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • VIP Lounge Server is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • VIP Lounge Server is a focused and dependable VIP Lounge Server who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • VIP Lounge Server with 18 years of bartending and waitressing experience.
  • Clear understanding of performance reporting and risk assessment as well as process improvement training.
  • Expert in the field of food and beverage.
  • Explaining flavor, process, and procedure aspects of items to promote seasonal and high-priced items is a skill she has honed.

Accomplishments

  • Collaborated closely with kitchen staff and bartenders to ensure prompt and accurate food and beverage delivery for all VIP guests.
  • Trained new staff in 2019 on service protocols, increasing team efficiency and reducing errors by 52%.
  • Resolved financial discrepancies and processed transactions via method, reducing billing disputes by 63% in 2023.
  • Achieved a 30% reduction in order errors by developing a streamlined communication process between front-of-house and kitchen staff.
  • Cross-trained in bartending duties, enabling seamless transitions between roles and contributing to an 56% increase in service efficiency.
  • Collaborated with event planning teams to successfully host high-profile functions, ensuring seamless operations and VIP guest satisfaction.
  • Resolved guest complaints swiftly and tactfully during live events, turning around 50% of negative experiences into positive reviews.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Repeatedly achieved top performance in upselling premium wines and liquors, contributing to an annual sales increase of 72%.
  • Developed personal relationships with repeat VIP clients, improving overall retention rates by 65% and fostering guest loyalty.

Affiliations

  • International Association of Venue Managers (IAVM)
  • Loyalty Management Association
  • Jaycees
  • Association for Computing Machinery
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Member of the American Culinary Federation (ACF)
  • American Medical Informatics Association
  • Rotary International

Certifications

  • Advanced Wine and Food Pairing Course by Meridian
  • Luxury Client Experience Certification by Beacon Labs
  • TIPS Alcohol Certification (Training for Intervention Procedures)
  • ServSafe Alcohol Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Relationship Management (CRM) Certification for Hospitality
  • Certified Sommelier by Court of Master Sommeliers
  • Food Safety Manager Certification by National Registry of Food Safety Professionals
  • VIP Guest Services Certification by AHLEI
  • Certified Public Accountant

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