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Skills

  • Budgeting
  • Relationship development
  • Budgetary Forecasting
  • Cross-training program implementation
  • Business analysis
  • Continuous process improvement
  • Team management
  • Adaptive problem solving
  • Creative merchandising
  • Financial Management

Work Experiences

  • Accelerated new hire productivity by 8%.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Achieved a 20% increase in productivity.
  • Achieved 17% alignment with new corporate policies.
  • Achieved results within the first 11 months.
  • Achieved results in under 9 months.
  • Achieved results within the first 3 months of hire.
  • Achieved a 2% improvement in customer satisfaction.
  • Achieved an 14% improvement in compliance rates.

Summaries

  • Expertise in technology and product development.
  • Competent offerings, pricing, and market positioning, as well as demonstrated SAP expertise.
  • Within Customer Service, senior Senior Team Lead Assistant Manager and outstanding performer in project management and performance reporting.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Senior Team Lead Assistant Manager with 7 years of successful team leadership and process improvement experience.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Proactive Senior Team Lead Assistant Manager uses determination and attention to detail to produce high-quality performance reporting work.
  • Customer-focused professional with 6 years of experience in the Customer Service sector.
  • Strengths in vendor management and cross-functional collaboration backed up by Customer Service training.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.

Accomplishments

  • Collaborated with cross-functional teams to streamline consumer feedback loops, reducing customer complaint resolution times by 22%.
  • Drove a successful market entry plan, contributing to a 85% increase in market share within the first 16 months.
  • Developed and executed a retention strategy that improved employee retention rates by 58% over a year.
  • Provided leadership during system implementation, which optimized workflow processes, reducing turnaround times by 11 hours per project.
  • Implemented a performance tracking system that improved team efficiency by 20% and captured real-time KPIs.
  • Monitored quality control measures that resulted in a 55% increase in first-time project approval rates.
  • Executed quality assurance protocols, increasing customer satisfaction scores by 17% by addressing complaint resolution times.
  • Initiated a mentorship program that contributed to a 74% increase in junior staff productivity and overall engagement.
  • Developed tailored solutions to support client pain points, resulting in a 67% increase in project satisfaction rates.
  • Led daily stand-up meetings with a team of 3 to track project milestones, resulting in a 48% reduction in task delays.

Affiliations

  • Data-Driven Decision-Making Training Program
  • Corporate Executive Board (CEB) Leadership Council
  • International Society of Performance Improvement (ISPI)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Leadership Development Program at Cedar Works
  • Certified Team Leadership Program (CTLP)
  • Rotary International
  • Jaycees
  • Lean Six Sigma Certification from Summit Group

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Business Process Professional (CBPP) - Cedar Works
  • Certified Manager (CM) - Institute of Certified Professional Managers
  • Agile Certified Practitioner (PMI-ACP) - Lakeside Partners
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Certified Supply Chain Professional (CSCP) – Northwind
  • Certified Budget Analyst - category 2017
  • ServSafe
  • Certified Professional in Business Process Management (CPBPM) - 2019

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