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Skills

  • Patient care and monitoring
  • Medicare knowledge
  • ISS Construction Manager
  • Child abuse expertise
  • Child programs
  • Care activities prioritization
  • Ongoing care evaluations
  • Long-Term Care
  • Clinical care
  • Conflict resolution techniques

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved high standards of care at Columbus.
  • Achieved an enrollment boost of 38%.
  • Achieved a 66% resolution rate on first contact.
  • Kept up to date on system codes and process guidelines to maintain compliant program operations in Massachusetts.
  • Championed diversity and inclusion initiatives.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with external assessors to obtain Six Sigma, ensuring the childcare facility met the highest industry standards.
  • Achieved growth over the past year.
  • Achieved a 74% improvement in classroom engagement.

Summaries

  • Childcare advocate passionate about community engagement and sustainability, securing $2 in support through collaborative partnerships within Austin.
  • Strengths in client relations and quality assurance backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved cost reductions.
  • Adept at leading teams of 4 childcare providers, maintaining an outstanding achievement of a metric/5 average client satisfaction rating.
  • Skilled leader and problem-solver with experience in budgeting, staff supervision, and program management.
  • Achieved 47% faster parental response time.
  • Adept at tailoring special needs programs.
  • Professional with a strong understanding of operational procedures and regulatory requirements in procedure environments.
  • Attracted new enrollments.

Accomplishments

  • Integrated technology into lesson plans, leading to increased child engagement and improving developmental assessments by 80%.
  • Designed and launched after-school enrichment programs, increasing after-school participation by 27% within 6 months.
  • Increased enrollment by 41% year-over-year by improving outreach and marketing materials specifically tailored to process.
  • Trained a team of 5 childcare staff in emergency response procedures, contributing to the safe evacuation of 10 children during drills.
  • Introduced organizational improvements that reduced response times for parent inquiries by 46% within several months.
  • Led budget management efforts, saving the center approximately $12 annually through cost-effective supply chain improvements.
  • Established ongoing staff performance evaluations, promoting consistent quality of care and improving performance review scores by 23% across all departments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed financial reports, tracking expenditures to ensure the center remained 72% under budget without sacrifice to service quality.
  • Successfully transitioned the center to meet new state licensing requirements, maintaining full compliance with program for 13 consecutive years.

Affiliations

  • Child Development Associate (CDA) National Credentialing Program
  • Early Childhood Education (ECE) Professional Network
  • Jaycees
  • National Association for the Education of Young Children (NAEYC)
  • American Medical Informatics Association
  • Society of Human Resource Management
  • National Association of Social Workers
  • Local Chamber of Commerce Early Childhood Initiative
  • Rotary International
  • Association for Childhood Education International (ACEI)

Certifications

  • Social Media Marketing in Childcare Certification
  • Certificate in Early Childhood Outdoor Learning Environments
  • Operations and Program Leadership Credential for Early Education Settings
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • ServSafe
  • CompTIA A+ Technician

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