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Skills

  • Customer issue tracking and resolution
  • Customer-focused self-service portal development
  • Project organization
  • Cost-effective technology adoption
  • Cloud migration (e.g., AWS, Azure, Google Cloud)
  • Backend process streamlining
  • Budgets
  • Advanced reporting and analytics integration
  • API integration (third-party vendors and internal systems)
  • Custom dashboard creation for enhanced data visibility

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Wrote and maintained custom scripts to improve system efficiency and performance time.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with senior leadership.
  • Architected transition plans for a portal upgrade.
  • Created and maintained a network infrastructure that included Windows, Linux, and virtualization.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Built and deployed a customer-facing portal that handled over 12 daily transactions, ensuring seamless performance and availability.
  • Achieved a 43% increase in uptime.
  • Achieved 60% faster onboarding.

Summaries

  • Aligned portal solutions with long-term business strategies.
  • Adept at integrating third-party APIs within portal environments to deliver new feature sets that decrease user support inquiries by 68% and improve customer satisfaction.
  • Cloud migration and portal development expert.
  • Data-driven Portal Solution Architect skilled in creating custom dashboards that enhanced critical business reporting and data visibility for leadership teams across Raleigh.
  • Within Computers Software, senior Portal Solution Architect and outstanding performer in performance reporting and team leadership.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Decreased issue resolution times by 41% for internal teams.
  • Adept at integrating third-party APIs.
  • Collaborative technology leader with over 12 years of experience.
  • Collaborative leader with a strong track record.

Accomplishments

  • Resolved product issue through consumer testing.
  • Implemented multi-factor authentication solutions for Lakeside Partners's portal, enhancing security while maintaining ease of use for end users.
  • Designed robust portal features for a highly transactional platform, enabling Cedar Works to process over 9 transactions per second.
  • Developed and implemented custom authorization layers for process, ensuring stricter access control and a 60% decrease in security vulnerabilities.
  • Led the technical architecture for a portal migration to standard, ensuring a seamless transition with zero downtime over a 18 months period.
  • Defined and managed project timelines, ensuring successful delivery of components for a multichannel portal initiative within a 6 months schedule.
  • Delivered a comprehensive portal solution for a Computers Software client, enhancing regulatory compliance tracking by 66% while ensuring operational efficiency.
  • Established data retention policies for portal systems, ensuring compliance with metric and reducing legal risks for the organization.
  • Documented and resolved metric which led to system.
  • Strengthened data security protocols for portal entry points, achieving a 84% reduction in potential cyber threats during compliance audits.

Affiliations

  • American Marketing Association
  • Speaker and member of Austin Tech Week Solutions Architecture Event
  • Project Management Institute (PMI) system
  • Rotary International
  • Member of the Linux Foundation – Contributions on OpenSource Integration
  • Community participant – GitLab DevOps and CI/CD pipeline working group
  • Oracle Cloud Infrastructure Architecture Professional
  • Participant in LinkedIn's DevOps Architecture Leaders Community
  • Freemason
  • Certified in Google Cloud Professional Architect Community Group

Certifications

  • Scrum Alliance Certified ScrumMaster (CSM)
  • Google Cloud Certified - Professional Cloud Architect
  • Oracle WebCenter Portal Certified Implementation Specialist
  • Microsoft Certified: Identity and Access Administrator Expert
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
  • Apple Certified Associate (ACA)
  • Certified Kubernetes Administrator (CKA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified SOA Architect (SOACA)

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