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Skills

  • TCP/IP protocol
  • Regulatory compliance
  • Customer proposals
  • Team building
  • Client Stakeholder Management
  • Operational improvement
  • Cost-effective technology adoption
  • Cloud services
  • Project organization
  • Budgets

Work Experiences

  • Collaborated with Six Sigma developers to ensure portal designs met the latest security standards, earning Six Sigma in 2015.
  • Had an excellent attendance record and was always on time for work.
  • Oversaw the use of a variety of databases, as well as the configuration, installation, and upgrade of new ones.
  • Created and maintained a network infrastructure that included Windows, Linux, and virtualization.
  • Achieved a 43% increase in uptime.
  • Oversaw the delivery of standard project by procedure team, which resulted in metric.
  • Was responsible for installing, configuring, testing, and maintaining operating systems, application software, and system management tools.
  • Achieved savings in 2017.
  • Achieved a 82% increase in recurring customer engagements.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Decreased issue resolution times by 41% for internal teams.
  • Collaborative technology leader with over 12 years of experience.
  • Delivered multilingual support portals.
  • Data-driven Portal Solution Architect.
  • Cloud migration and portal development expert, having transitioned critical systems to metric for Meridian, maintaining seamless operations during a multi-phase upgrade.
  • Cloud expert guiding portal migrations to standard.
  • Cloud migration and portal development expert.
  • Delivered custom portal solutions aligned with business needs.
  • Clear understanding of data analysis and project management as well as process improvement training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Designed robust portal features for a highly transactional platform, enabling Cedar Works to process over 9 transactions per second.
  • Strengthened data security protocols for portal entry points, achieving a 84% reduction in potential cyber threats during compliance audits.
  • Led the re-architecture of an aging portal infrastructure, resulting in a 67% increase in system scalability and reducing operational maintenance costs.
  • Facilitated seamless migration of over 11 users from legacy systems to a modern portal environment, with minimal impact to daily business operations.
  • Collaborated with team of 11 in the development of metric.
  • Instilled a culture of continuous learning and improvement, delivering workshops on portal architecture that upskilled 2 team members.
  • Implemented Single Sign-On (SSO) for Cedar Works's portal, enhancing user convenience while maintaining security standards.
  • Improved portal page load times by 71%, leveraging caching strategies and content delivery network (CDN) optimizations.
  • Defined and managed project timelines, ensuring successful delivery of components for a multichannel portal initiative within a 6 months schedule.
  • Enhanced the authentication module using ServiceNow, resulting in a 25% increase in login security and a reduction in unauthorized access attempts.

Affiliations

  • Speaker and member of Austin Tech Week Solutions Architecture Event
  • Oracle Cloud Infrastructure Architecture Professional
  • Active member of the SaaS Architecture and Design Symposium
  • Cloud Solutions Architecture Specialist with The Open Group
  • Co-founder of Austin Tech Innovators Meet-up
  • Rotary International
  • Member of the International Association of IT Asset Managers (IAITAM)
  • Tech Lead membership with IEEE Computer Society
  • American Medical Informatics Association
  • Technology Council member of metric's Industry Advisory Board

Certifications

  • Google Certified Professional Cloud Architect
  • Red Hat Certified Architect (RHCA)
  • CompTIA Network+
  • Salesforce
  • CompTIA Security+
  • Microsoft Power Platform Solution Architect Certification
  • Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
  • Cisco Certified Network Professional (CCNP) - Enterprise
  • Certified Information Systems Auditor (CISA)
  • Certified Kubernetes Administrator (CKA)

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