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Skills

Warehouse Management
Budgets
Supply chain optimization
Dock Equipment Management
ServiceNow competency
Driver Safety Programs
Customer service
Accident / Incident Reports
On-Time Delivery
Systems Analysis

Work Experiences

Audited warehouse procedures.
Coordinated with upper management.
Coordinated closely with upper management to enhance operational reporting and real-time data visibility for cross dock KPIs.
Developed a comprehensive cross dock operational manual.
Achieved 72% on-time delivery rates.
Achieved a 53% improvement in order accuracy.
Ensured DOT regulations were followed by properly documenting driver qualifications, permits, and equipment information.
Collaborated with compliance to ensure proactive management of fluctuating shipping volumes caused by seasonal demand spikes.
Implemented method and framework programs to improve workplace safety and create an environment that encourages employee participation, morale, and engagement.
Was in charge of maintaining and monitoring a high level of on-time delivery reliability, service, and performance.

Summaries

Cross Dock Supervisor with 7 years of successful strategic planning and client relations experience.
Coordinated with vendors and external suppliers.
Achieved a 84% improvement in order accuracy.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Certified Cross Dock Supervisor with expertise in fostering a safety-first approach, successfully reducing workplace injuries by 32% through the implementation of robust safety protocols.
Achieved a 23% increase in on-time deliveries.
Created efficient workflows.
Initiative Transportation Supervisor with a track record of cutting costs while maintaining quality and efficiency.
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
Boosted morale via clear safety procedures and training.

Accomplishments

Implemented a new cross-docking procedure, reducing load time by 10% and increasing freight throughput by 5 tons daily.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with inventory control and logistics teams to ensure all outbound shipments met delivery deadlines, achieving a 64% success rate.
Enhanced cross-dock alignment by implementing a real-time tracking dashboard, resulting in 71% accuracy in shipment dispatch.
Designed and implemented a dock scheduling system that reduced carrier wait time by an average of 15 minutes per visit, improving efficiency.
Optimized inbound and outbound processes for a Portland-based distribution hub, leading to 12 consecutive months of zero delays.
Proactively addressed bottlenecks in the handling of Jira, resulting in a two years reduction in lead time.
Worked closely with external carriers, reducing transit costs by 13% while improving customer satisfaction by maintaining consistent delivery windows.
Transitioned the team to a paperless tracking system, reducing processing errors by 42% and improving overall throughput.
Utilized category to track and analyze KPIs, contributing to data-backed decisions that improved transport efficiency by 17%.

Affiliations

Association for Supply Chain Management (ASCM)
Association for Supply Chain Management (APICS)
Material Handling Certification by MHI
Global Cold Chain Alliance (GCCA)
Toastmasters
National Private Truck Council (NPTC)
Project Management Institute
Logistics and Supply Chain Management Society (Singapore)
Occupational Safety and Health Administration (OSHA) Alliance
Jaycees

Certifications

Certified Dock Manager (CDM) - Meridian
Transportation Worker Identification Credential (TWIC) - TSA
Salesforce
Lean Six Sigma for Logistics - Summit Group
Certified Dispatch Professional - Cedar Works
Six Sigma Green Belt Certification – Beacon Labs
Cisco Certified Internetwork Expert (CCIE)
Certified Supply Chain Professional (CSCP) – APICS
Global Logistics Associate (GLA) Harbor & Co.
Logistics Technician Certification (CLT) - MSSC

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