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Skills

  • Hiring and recruitment
  • Staff management
  • Occupancy strategies
  • Loss prevention management
  • Onboarding curriculum development
  • Client Satisfaction Improvement Strategies
  • Relationship building and retention
  • Risk assessment and mitigation
  • Case management
  • Project oversight

Work Experiences

  • Designed data-driven feedback procedures that improved client well-being metrics by 73%.
  • Designed and piloted a new onboarding curriculum that decreased new hire training time by 78%.
  • Was in charge of a group of 17 pharmacy technicians.
  • Addressed staff skill gaps by organizing certification-specific workshops, resulting in 6 certified professionals within 6 months.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 3%.
  • Achieved certification within three years.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Coordinated with human services professionals to deliver multidisciplinary support, improving client recovery rates by 67%.

Summaries

  • Hope to help Harbor & Co. Achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Achieved certification by 2024.
  • A gifted individual who speaks 12 languages fluently.
  • Achieved a 58% increase in team certifications within 2020.
  • Accomplished in liaising with external partners, securing $9 in funding to expand service capacity while maintaining high-quality program standards.
  • Client-focused Counselor Supervisor.
  • Achieved a 18% reduction in case file errors.
  • Coached and mentored staff.
  • Achieved 30% operational efficiency.

Accomplishments

  • Led crisis intervention response teams, reducing incident escalation rates by 46%.
  • Spearheaded conflict resolution initiatives that led to a 27% improvement in client satisfaction scores.
  • Led the development and delivery of annual mental health training modules, which resulted in 43% increase in employee counseling participation rates.
  • Proactively managed a departmental budget of $232,000, maintaining cost efficiency while expanding therapy services by 30%.
  • Successfully fostered partnerships with universities to offer 16 internship placements yearly, yielding 62% post-program full-time employment.
  • Directed scheduling and prioritization processes, cutting wait-list times by 8 days.
  • Identified critical skill gaps among counseling staff and established training protocols that reduced inefficiency by 24%.
  • Documented and resolved framework which led to standard.
  • Collaborated with team of 9 in the development of framework.
  • Facilitated strategic planning sessions that resulted in the expansion of services to framework, increasing client enrollment by 31%.

Affiliations

  • Association for Behavioral and Cognitive Therapies (ABCT)
  • International Association of Trauma Professionals (IATP)
  • Trauma Informed Care Training Institute (TICTI)
  • National Organization for Human Services (NOHS)
  • Psychological First Aid (PFA) Certification
  • Association for Computing Machinery
  • American Counseling Association (ACA)
  • Lions Club
  • American Society of Safety Professionals
  • American Mental Health Counselors Association (AMHCA)

Certifications

  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Marriage and Family Therapist Supervisor License (LMFT-S) Illinois
  • Certified Business Analysis Professional (CBAP)
  • Certified Clinical Anxiety Treatment Professional (CCATP) 2019
  • Board-Certified Counselor (BCC) 2023
  • Grant Writing Certification from Brightline Specializing in Non-profits
  • Certified Public Accountant
  • Certified Clinical Supervisor (CCS) - Ohio

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