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Skills

  • Cross-functional collaboration with administrative teams
  • Burnout prevention and staff wellness
  • Group therapy facilitation
  • Immunizations
  • Occupancy strategies
  • Onboarding curriculum development
  • Drug utilization review
  • KPI Tracking and Reporting
  • Data-driven decision making
  • Client conflict de-escalation

Work Experiences

  • Designed data-driven feedback procedures.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Created partnerships with statewide organizations.
  • Achieved a 37% reduction in errors.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Decreased new hire training time by 62%.
  • Was in charge of a group of 17 pharmacy technicians.
  • Collaborated with administration.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 40% client satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 18% reduction in case file errors.
  • Bringing a successful career history of more than 3 years to the table.
  • Coordinate patient admission and discharge.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.

Accomplishments

  • Applied risk assessment models to reduce counselor burnout, decreasing staff turnover by 72% within several months.
  • Successfully fostered partnerships with universities to offer 16 internship placements yearly, yielding 62% post-program full-time employment.
  • Championed statewide mental health campaigns, resulting in 9 additional clients seeking counseling each quarter.
  • Directed the integration of new teletherapy solutions, enabling an additional 18 clients to access services remotely.
  • Supervised multidisciplinary teams during high-stakes crisis events, lowering incident response times by 4 minutes.
  • Documented and resolved framework which led to standard.
  • Improved client exit strategies by introducing measurable outcome tracking, leading to a 30% increase in client success stories.
  • Achieved 45% compliance with federal and state mental health regulations through rigorous policy adherence and enforcement.
  • Directed scheduling and prioritization processes, cutting wait-list times by 8 days.
  • Led crisis intervention response teams, reducing incident escalation rates by 46%.

Affiliations

  • International Society for Traumatic Stress Studies (ISTSS)
  • Association for Behavioral and Cognitive Therapies (ABCT)
  • Licensed Professional Counselor Supervisors (LPCS) Certification Association
  • National Board for Certified Counselors (NBCC)
  • Association for Play Therapy (APT)
  • North American Association of Christians in Social Work (NACSW)
  • National Alliance on Mental Illness (NAMI)
  • Association for Computing Machinery
  • NARR (National Alliance for Recovery Residences)
  • Society of Women Engineers

Certifications

  • Grant Writing Certification from Brightline Specializing in Non-profits
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Clinical Hypnotherapy Certification (CHC) from Vantage
  • Certified Marriage and Family Therapist Supervisor License (LMFT-S) Illinois
  • Clinical Supervisor in Alcohol & Drug Counseling (CSADC) Massachusetts
  • Certified Clinical Mental Health Counselor (CCMHC) from Ironclad Systems
  • Certified Clinical Trauma Professional (CCTP) - 2015
  • Certified Business Analysis Professional (CBAP)
  • Motivational Interviewing Trainer Certification (MIT) 2023

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