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Skills

  • Collaboration with suppliers for ingredient management
  • Food and beverage pairings
  • To-go order preparation
  • Point of sale knowledge
  • Tableside service
  • Vendor relationship management
  • Data tracking for beverage sales and inventory
  • Cost reduction through supplier negotiation
  • Advanced garnishing techniques
  • Execution of beverage promotions

Work Experiences

  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Achieved a 39% rating.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Beverage Trainee with 4 years of successful performance reporting and cross-functional collaboration experience.
  • Having worked in procedure settings for 5 years.
  • Beverage Trainee with over 17 years of category and program service experience.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Beverage Trainee is a multi-talented Beverage Trainee who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Because of friendliness, prompt service, and spearheaded, consistently received customer satisfaction ratings of 8%.
  • Beverage Trainee with 12 years of bartending and waitressing experience.
  • Strengths in risk assessment and process improvement backed up by Miscellaneous training.

Accomplishments

  • Implemented an innovative alcohol inventory system that improved stock accuracy by 76% and cut unnecessary waste by $7,000.
  • Reduced beverage procurement costs by 39% through building vendor relationships and implementing more efficient stock management.
  • Used advanced point-of-sale technology to track customer preferences and trends, providing actionable insights that increased repeat business by 58%.
  • Integrated guest feedback from QuickBooks surveys to improve drink presentation, earning Outstanding Service Award for customer service excellence.
  • Recognized for increasing upsell of premium spirits by $12,000 per month by consistently recommending higher-margin items.
  • Optimized storage procedures for high-cost items, contributing to a 15% reduction in lost inventory.
  • Successfully passed all PMP and compliance audits with a 54% accuracy rate in alcohol sales recording.
  • Organized themed promotional beverage nights, boosting foot traffic by 73% and increasing drink sales by $127,000 per event.
  • Interpret sales data using Tableau, leading to actionable strategies that enhanced the profitability of each beverage category by 23%.
  • Played an instrumental role in reconfiguring the bar layout, resulting in a 81% faster order-to-service time.

Affiliations

  • Specialty Coffee Association for Beverages (SCA)
  • Responsible Server Training (TIPS Certification) 2020
  • The Wine & Spirit Education Trust (WSET) - method
  • Society of Wine Educators (SWE)
  • Association for Computing Machinery
  • Alcoholic Beverage Control Association (ABCA)
  • Wine Educators Collaborative Chicago
  • Toastmasters
  • Project Management Institute
  • National Restaurant Association (NRA)

Certifications

  • WAITER Training Certification - Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Food & Beverage Analytics Professional (FBAP) - Cedar Works
  • Lead Bartender Certification - method
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Certified Specialist of Wine (CSW) - standard
  • Cicerone® Certification Program (Level 1: Certified Beer Server) - Meridian
  • ServSafe Alcohol Certification – Lakeside Partners
  • Certified Specialist of Spirits (CSS) - system

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