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Skills

  • Document tracking in HubSpot
  • Problem resolution
  • Audit oversight and case review
  • Business operations
  • Eligibility Determination
  • Public speaking and presentations
  • Customer satisfaction improvement
  • Relationship development
  • Supervision
  • Training program development

Work Experiences

  • Achieved successful resolution in 12% of cases.
  • Analyzed data from interviews, educational and medical records, consultations with other professionals, and diagnostic evaluations to determine clients' capabilities, needs, and eligibility for services.
  • Added 7 new properties.
  • Achieved a 21% improvement in home safety inspections.
  • Used social media platforms such as system and standard to promote and market services.
  • Achieved mutual satisfaction.
  • Advised low-income families on energy assistance programs and financial planning resources, helping 2% of clients reduce utility debt.
  • Collaborated with teams to resolve participant housing issues.
  • Addressed housing issues.
  • Conducted intake interviews.

Summaries

  • Achieved no payment delays.
  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.
  • Award-winning Section 8 Specialist adept at reducing duplicate applications by 45% through process improvements and system automation.
  • Achieved 23% tenant compliance.
  • Dedicated to expanding job opportunities by forging strong bonds with employers and job seekers.
  • Costs were consistently reduced while profits were increased.
  • Achieved positive outcomes in 9% of cases.
  • Achieved compliance and operational goals.
  • Adaptable problem solver, recognized for resolving housing issues within category and improving client outcomes for Section 8 participants.
  • Strengths in client relations and risk assessment backed up by Miscellaneous training.

Accomplishments

  • Trained 9 new Section 8 staff members in housing policy and customer service, expediting their ability to assist participants by 68%.
  • Identified and implemented cost-saving strategies that reduced overall operational costs by 22%, allowing reallocation of funds to participant services.
  • Processed housing applications with an accuracy rate of 83%, ensuring compliance with federal guidelines and reducing delays in housing delivery.
  • Reviewed participant files for annual recertifications with a 25% accuracy rate, preventing errors and ensuring continued compliance with Section 8 program requirements.
  • Collaborated with team of 6 in the development of category.
  • Reduced operational costs by 57% by identifying and discontinuing inefficient verification processes, re-allocating funds to participant support.
  • Documented and resolved framework which led to method.
  • Supervised outreach efforts targeting underrepresented populations, raising Section 8 participation rates by 60% in Raleigh.
  • Used QuickBooks to track and update client records, reducing paperwork processing times by 82%.
  • Improved inter-departmental communication by creating shared access tools in Power BI, reducing response times by 13 days.

Affiliations

  • American Marketing Association
  • Housing Choice Voucher Program National Network
  • Voucher Program Administration Certification Board
  • Fair Housing and Equal Opportunity Committee
  • Landlord and Tenant Mediation Committee
  • Public Policy and Housing Reform Working Group
  • Affordable Housing Professional Network
  • Emergency Housing Network
  • Association for Computing Machinery
  • Freemason

Certifications

  • Uniform Physical Condition Standards (UPCS) Inspector Certification
  • Certified Public Accountant
  • Certified Professional of Occupancy (CPO) - 2016
  • HUD Housing Quality Standards (HQS) Certification
  • Project Management Professional (PMP)
  • Advanced Rent Calculation Certification
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Certified Compliance Professional - Summit Group

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