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Skills

Eligibility Determination
Appointment scheduling
Training program development
Resource information
Supervision
Problem resolution
Applicant engagement
Organization
Audit oversight and case review
High-volume application processing

Work Experiences

Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
Conducted individualized counseling sessions.
Sorted jobs that were relevant to candidates' interests and forwarded the information to them.
Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.
Achieved a 21% improvement in home safety inspections.
Advised low-income families on energy assistance programs.
Identified job seekers who were having difficulty finding work and devised strategies to help them succeed.
Achieved successful resolution in 12% of cases.
Used social media platforms such as system and standard to promote and market services.
Used ServiceNow and Salesforce to keep track of the candidate files and notes for over 18 candidates.

Summaries

Supportive Eligibility Specialist with a strong commitment to customer service and extensive application engagement.
Section 8 Specialist with 9 years of successful quality assurance and vendor management experience.
Achieved positive outcomes for tenants and landlords.
Achieved a 16% improvement in operational performance.
Achieved a 54% success rate in long-term housing stability.
Certified in HUD compliance, consistently achieving 64% reduction in discrepancies through rigorous audit and review processes for the Section 8 program.
Achieved 42% reduction through streamlined workflows.
Dedicated to learning, growing, and succeeding in Miscellaneous.
Achieved no payment delays.
Dedicated to expanding job opportunities by forging strong bonds with employers and job seekers.

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Introduced better verification procedures, resulting in 15% fewer case errors during annual recertifications.
Used QuickBooks to track and update client records, reducing paperwork processing times by 82%.
Generated detailed reports on Section 8 occupancy trends, informing strategic decision-making that improved housing placement outcomes by 33% %.
Assisted over 15 low-income families in securing affordable housing while maintaining a timely process within 11 days.
Developed a performance-based evaluation system for housing specialists that improved customer service response times by 75%.
Utilized extensive Section 8 policy knowledge to ensure 83% adherence to HUD rules and regulations in day-to-day operations.
Diligently adhered to HUD regulations, earning a OSHA for surpassing program compliance standards in 2020.
Led grievance resolution initiatives, achieving a 24% drop in formal complaints within 2020.
Reviewed participant files for annual recertifications with a 25% accuracy rate, preventing errors and ensuring continued compliance with Section 8 program requirements.

Affiliations

Fair Housing and Equal Opportunity Committee
Association for Computing Machinery
Housing Education and Advocacy Resource Team
National League of Cities Housing and Community Development Division
Project Management Institute
Council for Public Assistance and Housing Advisers
Society of Women Engineers
National Housing Law Project
Association of Information Technology Professionals
National Low Income Housing Coalition (NLIHC)

Certifications

ServSafe
Certified Professional of Occupancy (CPO) - 2016
Fair Housing Law Compliance Training - 2017
Family Self-Sufficiency Coordinator Certification
Enterprise Income Verification (EIV) System Certification
SHRM Certified Professional (SHRM-CP)
Emergency Housing Operations Certification
Professional Housing Counselor (PHC) Certification
Section 504 Coordinator Training & Certification
Certification in Affordable Housing Compliance (AHC) - 2022

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Career resources

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9 Tips on Finding Business Internships for College Students
Get your ideal internship with these tips and tricks, from where to find business internships for college students to creating your resume and acing your interview.
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Getting a Job After College: Top Advice from Recent Grads
Getting a job after college isn’t always easy, but building a CV with Rocket Resume helps you focus on finding a great position.
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Section 8 Specialist Resume Builder

Rocket Resume helps you get hired faster

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Section 8 Specialist resume examples

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