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Skills

  • Attention to detail in event preparation
  • Budget forecasting for events
  • Relationship development
  • Equipment setup and teardown
  • MS Office
  • First Aid/CPR
  • Scheduling
  • Organization
  • Ability to handle 12 event attendees at once
  • Team management

Work Experiences

  • Planned program staff's travel arrangements, including setting appointments and securing transportation and lodging.
  • Actively engaged with guests during events, driving a 67% increase in guest retention and positive reviews.
  • Collaborated with clients and upper management.
  • Based protocols on event feedback.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Recognized initiative issues and used risk assessment to effectively resolve them prior to escalation.
  • Kept track of how much framework supplies were being used and contacted vendors to place new orders.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Coordinated the teardown and cleanup of event spaces, ensuring quick turnaround for the next booking, boosting venue utilization by 51%.
  • Contributed to venue rebranding efforts.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Venue Assistant with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Collaborated with technical teams for audio-visual setups.
  • Capable Venue Assistant with 12 years of procedure office support experience.
  • Aligned team capabilities with event requirements.
  • Achieved ticket sales increases by 49% through proactive coordination.
  • Professional who is well-organized and attentive, with experience in administrative support.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Addressed guest needs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Served as the primary point of contact for vendors during events, ensuring timely deliveries and seamless integration with the event schedule.
  • Led the initiative to develop internal procedures for emergency planning and disaster recovery, improving response times for potential safety incidents.
  • Successfully negotiated contracts with catering and accessory vendors, saving the company $95,000 annually while maintaining quality service.
  • Implemented a new inventory management system in 2024 that optimized tracking of supplies and equipment, reducing stock shortages by 27%.
  • Optimized the timeline for vendor setup and teardown, reducing overall event setup and breakdown times by 39% without compromising on quality.
  • Conducted post-event evaluations to gather client and guest feedback, implementing changes that resulted in 19% higher satisfaction ratings for subsequent events.
  • Implemented an improved event setup process, reducing venue preparation time by 39% while maintaining high standards of organization.
  • Provided real-time troubleshooting for lighting, sound, and visual equipment during events, ensuring minimal disruptions to performances or presentations.
  • Created safety checklists to ensure all local and federal regulations were met, leading to a spotless record during 2018 inspections.
  • Identified event staffing needs and implemented a rotational schedule to maintain full coverage, dropping absenteeism rates by 26%.

Affiliations

  • Jaycees
  • National Facilities Management and Technology (NFMT) Member
  • Rotary International
  • U.S. Institute for Theater Technology (USITT)
  • Certified Meeting Professional (CMP) Program
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Project Management Institute
  • Society of Human Resource Management
  • Society of Event Organizers and Managers

Certifications

  • Certified Special Event Professional (CSEP)
  • Certified Guest Service Professional (CGSP) by the American Hotel and Lodging Educational Institute
  • Certified Audio-Visual Operations Specialist (CAVOPS)
  • First Aid/CPR Certified
  • Certified Event Designer (CED) from procedure
  • Certified Guest Service Professional – Tourism and Hospitality by initiative
  • Advanced First Aid, CPR, and AED Certification
  • Competency in Event Risk Management certificate
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)

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