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Skills

  • Claims process explanation
  • Business operations
  • Organization
  • Fraud detection in insurance claims
  • Fraud prevention and risk management
  • MS Office
  • Communications
  • Project organization
  • Advanced knowledge of vehicle safety features
  • Automated workflow using Asana

Work Experiences

  • Collaborated with body shops to review repair estimates.
  • Achieved a 65% increase in customer satisfaction by providing accurate, timely appraisals and clear explanations during the claims process.
  • Collaborated with body shops to review and approve revised repair estimates and negotiated final payouts, saving $16 in avoidable costs annually.
  • Built relationships with key stakeholders.
  • Adhered to company timelines.
  • Worked with local body shops to assign repair jobs and arranged for customers to rent vehicles for the duration of the restoration process.
  • Applied knowledge of state-specific auto repair regulations to ensure all estimates complied with legal and industry standards, preventing $8 in fines.
  • Assessed damaged vehicles on-site using Workday to estimate necessary repairs and minimized turnaround time by 84%.
  • Applied safety regulations in reporting.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Auto Damage Field Appraiser focused on achieving cost efficiencies in repair estimates, driving savings of $2 across 9 cases by recommending alternatives to traditional repair methods.
  • Accomplished Auto Damage Field Appraiser.
  • Auto Damage Field Appraiser who is detail-oriented and has 12 years of appraisal experience.
  • Practical procedure expert in determining reasonable repair costs through thorough inspections.
  • Hardworking Auto Damage Field Appraiser with 3 years of telecommuting experience meeting customer needs.
  • Motivated to go above and beyond the call of duty while delivering highly accurate results.
  • Auto Damage Field Appraiser with expertise in training.
  • Auto Damage Field Appraiser with exceptional time management skills.
  • Insurance processes and documentation are well-understood.
  • Clear understanding of client relations and workflow optimization as well as process improvement training.

Accomplishments

  • Handled conflict resolution between repair shops and insurance companies efficiently, bringing disagreements down by 82%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced adjuster workload by 51% by creating an automated reporting system for real-time claim adjustments.
  • Collaborated with cross-functional teams to ensure timely vehicle assessments which led to a 75% faster claim approval time.
  • Utilized SAP to manage and expedite over 5 field damage reports monthly.
  • Successfully analyzed and identified fraudulent claims accounting for 27% reduction in fraudulent payouts.
  • Improved customer satisfaction by addressing repair estimate disputes within 12 hours, reducing complaints by 50%.
  • Reduced discrepancies between estimations and final repair costs by 31% through rigorous review process and standardized communication with 11 approved body shops.
  • Coordinated cross-department training sessions on vehicle technology advancements, enhancing estimator proficiency by 33%.
  • Provided detailed damage evaluations on high-end and luxury vehicles, ensuring precise repair recommendations.

Affiliations

  • Collision Repair Education Foundation (CREF)
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Toastmasters
  • Insurance Institute for Highway Safety (IIHS) Members Network
  • Society of Women Engineers
  • Automotive Management Institute (AMI)
  • International Association of Auto Theft Investigators (IAATI)
  • National Institute for Automotive Service Excellence (ASE) Certifications
  • National Auto Body Council (NABC)

Certifications

  • Collision Repair Estimator Certification from Cedar Works
  • Google Certified Professional Cloud Architect
  • Auto and On-The-Road Vehicle Inspection Specialist Certification
  • Apollo Appraiser Training Certificate
  • Xactimate Estimating Software Certification
  • Licensed Independent Appraiser, Georgia
  • ASE Collision Damage Appraisal Specialist
  • Auto Physical Damage Appraiser Certification Program
  • Certified Insurance Consultant (CIC) - Claims Focused
  • Certified Auto Damage Appraiser (CADA)

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