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Skills

  • Food preparation
  • Catering Order Fulfillment
  • Business operations
  • Menu memorization
  • Patient care
  • New employee training
  • Collaboration with cross-functional teams
  • First Aid/CPR
  • Regulatory compliance
  • Process improvement

Work Experiences

  • Addressed allergens and preferences.
  • Assisted wait staff and other members of the team in completing tasks.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Accommodated dietary restrictions.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Collaborated with program to manage special event orders, fulfilling unique dietary restriction requests and ensuring 100% customer satisfaction.
  • Built strong relationships with regulars.
  • Benchmarked data from sales reports.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.

Summaries

  • Accelerated onboarding time by 18 months.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Budget management and strategic planning are precise and quick at preparing ingredients.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Committed Deli Counter Clerk with 11 years of experience developing efficient serving and queuing processes, improving customer flow during peak hours.
  • Keep the kitchen and method areas clean and tidy at all times.
  • Catered to diverse dietary needs.
  • Takes orders, fills special requests, prepares food, and budget management with ease.
  • Achieved absolute accuracy in transactions.
  • Professional who is conscientious and self-directed and excels at working quickly and independently.

Accomplishments

  • Adhered strictly to local health and safety regulations, passing annual inspections with a CPA, maintaining a clean work environment.
  • Worked closely with cross-functional teams, including chefs and kitchen staff, to ensure the timely preparation and presentation of deli dishes.
  • Developed relationships with suppliers, negotiating contracts and driving cost savings of 64% in annual purchasing spending.
  • Assisted in the creation and placement of point-of-sale displays, helping drive 53% higher impulse buys.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proactively maintained food safety and sanitation guidelines, earning ITIL for food handling excellence.
  • Supported deli supervisor in the completion of stock rotation and shrink reports, contributing to a 15% total waste reduction in three years.
  • Resolved product issue through consumer testing.
  • Demonstrated flexibility by adapting to fluctuating product demand, reducing waste and achieving a 52% product utilization increase.
  • Utilized QuickBooks for inventory management and order entry, making the reordering process more efficient and reducing stock discrepancies by 82%.

Affiliations

  • Project Management Institute
  • Retail Bakers of America
  • Grocery Manufacturers Association (GMA)
  • Produce Marketing Association (PMA)
  • Association for Computing Machinery
  • Safe Quality Food Institute (SQFI) Certification – 2020
  • Certified Meat Processing Program – Raleigh
  • American Marketing Association
  • Lions Club
  • Hands-on participation in Local Urban Farming & Farmers Markets

Certifications

  • Certified Food Waste Reduction Specialist
  • Leading Food Safety (LFS) Compliance Certification
  • ServSafe
  • Food Allergen Certification by initiative
  • Certified Food Protection Manager (CFPM) by Ironclad Systems
  • Certified Counter Service Specialist
  • SHRM Senior Certified Professional (SHRM-SCP)
  • COVID-19 Awareness & Hygiene Certification
  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Salesforce

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