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Skills

  • Process improvement
  • Project organization
  • Relationship development
  • Collaborative spirit in fast-paced settings
  • Effective lunch service operations
  • Power BI knowledgeable
  • Staff training and development
  • Customer service
  • Customer service and student engagement
  • Health and safety regulation compliance

Work Experiences

  • Collaborated with system customers to determine their needs and deliver method service.
  • Collaborated with district nutritionists to modify menus, lowering sodium and fat content by 27%, leading to healthier meal alternatives.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Cleaned and sanitized all work surfaces in between food preparations to avoid cross-contamination and adhere to food safety regulations.
  • Adjusted portion sizes and ingredients.
  • Assisted wait staff and other members of the team in completing tasks.
  • Looked for industry trends on social media and through online sources.
  • Transported ServiceNow to several months customer locations.
  • Food preparation activities, such as performance reporting and quality assurance, were planned and organized by me.
  • Achieved reduction over 18 months.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in reducing wait times during lunch service by 77% with strategic process improvements, supporting better management of student traffic during peak hours.
  • Advanced trained and certified food preparation worker with PMP bringing 2 years of experience and in-depth knowledge of category industry environments.
  • Adjusted portion sizes.
  • Customer service-oriented team player who excels at building relationships and fostering patron loyalty.
  • Achieved cash handling accuracy of 15%.
  • Achieved service efficiency.
  • Lunch lady with 15 years of successful performance reporting and risk assessment experience.
  • Long hours are required to complete fast-paced work.
  • Achieved a 32% improvement in kitchen productivity.

Accomplishments

  • Led a cafeteria team of 8 in updating food delivery protocols, resulting in a smoother, 62% faster service time at lunch.
  • Exceeded customer satisfaction goals by improving food presentation and engaging with students, leading to a 83% increase in positive feedback.
  • Created and implemented a healthier school lunch menu with 47% more nutritious options, supporting district-wide health initiatives.
  • Implemented a streamlined process for tray retrieval and cleaning, contributing to a 35% improvement in cafeteria cleanliness.
  • Assisted in carrying out district-wide food safety initiatives, resulting in 2 successful food safety assessments in 2023.
  • Spearheaded a cafeteria improvement project that upgraded cooking and storage equipment, improving safety and efficiency by 61%.
  • Recognized for prompt and courteous service, serving 9 meals to students and staff during peak hours while maintaining food safety standards.
  • Monitored kitchen equipment maintenance schedules, leading to a 37% reduction in breakdown incidents and maintaining service continuity.
  • Received Excellence Award for outstanding meal service and achieving the highest cleanliness standards in 2022.
  • Supervised food portioning methods that reduced waste by 72% while maintaining consistent meal quality.

Affiliations

  • School Nutrition Association (SNA)
  • Jaycees
  • Certified School Nutrition Specialist (CSNS)
  • Association of Information Technology Professionals
  • Collaborator on Regional Farm to School Initiatives
  • Alliance for a Healthier Generation
  • Member of Health & Wellness Committee in method
  • National Farm to Cafeteria Conference
  • Food Allergy Research & Education (FARE)
  • National Safety Council (NSC)

Certifications

  • Food Allergen Awareness Certification (FAAC)
  • Basic Culinary Skills Training for School Food Support
  • National Registry of Food Safety Professionals (NRFSP) Food Safety Manager Certification
  • Introduction to School Breakfast Program (SBP) and Lunch Program (NSLP)
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Child and Adult Care Food Program (CACFP) Training
  • Eco-Friendly Food Waste Management by Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)

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