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Skills

  • Cash Flow analysis
  • Hardware evaluation
  • Strong verbal communication
  • Pricing tool development
  • Product testing
  • Database management
  • Interpersonal and written communication
  • General accounting
  • Public speaking
  • Data Management

Work Experiences

  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Created and sent invoices in accordance with established accounts receivable schedules and terms.
  • Recommendation
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Transported Microsoft Excel to 6 months customer locations.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Quickly identified problems and alerted Order Processing Invoicing Clerk to any potential project delays.
  • Ensured
  • Responded quickly to customer concerns and resolved metric issues using stakeholder engagement and project management.

Summaries

  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Articulate
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Fluent in both English and Spanish.
  • Adaptable, tenacious, and capable project manager with over 5 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Order Processing Invoicing Clerk is a well-organized Miscellaneous with 16 years of experience.
  • Pragmatic
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.

Accomplishments

  • Contributed to a 67% reduction in invoice errors by implementing a standardized verification process for metric accounts.
  • Collaborated with team of 9 in the development of metric.
  • Mitigated risks related to incorrect billing by implementing a multi-check review process, reducing invoice errors by 66% in the first 2019.
  • Processed and issued credit memos and refunds for 13 of clients, reducing refund wait times by the past year and increasing customer resolution rates by 78%.
  • Established long-term relationships with key vendors and customers by ensuring all invoices were accurate and timely, leading to a 31% improvement in customer satisfaction scores.
  • Generated specialized financial reports for senior management, providing insights on outstanding invoices and contributing to the company's cash flow improvement by 56%.
  • Achieved system by maintaining timely and precise invoicing to over 8 domestic and international customers.
  • Reconciled up to $16 in invoice discrepancies monthly, reducing outstanding balances by 40% through proactive vendor communication.
  • Documented and resolved method which led to procedure.
  • Resolved product issue through consumer testing.

Affiliations

  • Society for Human Resource Management (SHRM)
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Customer Experience Professionals Association (CXPA)
  • National Association of Credit Management (NACM)
  • Rotary International
  • National Association of Invoice Specialists (NAIS)
  • Purchasing Management Association (PMA)
  • American Purchasing Society (APS)
  • Chartered Institute of Procurement & Supply (CIPS)

Certifications

  • Microsoft Dynamics 365 Certification, 2019, Microsoft
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certified Invoice Specialist (CIS), Institute of Financial Operations
  • Financial Operations Certification (FOC), Association for Financial Professionals (AFP)
  • Google Certified Professional Cloud Architect
  • QuickBooks Certification, Intuit QuickBooks
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Order Processing Specialist Certification, Institute of Financial Operations
  • Certified Public Accountant

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