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Skills

  • Customer inquiry resolution
  • Database management
  • Budgeting proficiency
  • Vendor relationship management
  • Accounting remittances
  • Strong verbal communication
  • Cost accounting
  • Vendor invoice processing
  • Data analysis
  • Document scanning

Work Experiences

  • Created and mailed customer invoices, processed payments, and kept track of account updates.
  • Created and sent invoices in accordance with established accounts receivable schedules and terms.
  • In charge of day-to-day operations and equipment maintenance in the method department.
  • Responded quickly to customer concerns and resolved metric issues using stakeholder engagement and project management.
  • Had planned ahead.
  • Started it.
  • Got better.
  • On-site training was provided by me.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.

Summaries

  • Pragmatic
  • Adaptable, tenacious, and capable project manager with over 5 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Deadline-driven
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Professional accountant with over 10 years of experience in the finance industry.
  • Customer service specialist with 6 years of initiative experience who is dedicated and detail-oriented.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Professional with over 11 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Reduced billing cycles by 85% by redesigning the purchase order verification system using standard.
  • Assisted in the successful transition to new invoicing software, training staff members and reducing system-related invoice errors by 49% within the first two years.
  • Conducted monthly audits of invoicing practices, identifying and resolving 11 recurring issues, which resulted in a 54% compliance increase with internal policies.
  • Created a new invoicing template that reduced manual data entry errors by 71% and ensured compliance with procedure.
  • Processed and issued credit memos and refunds for 13 of clients, reducing refund wait times by the past year and increasing customer resolution rates by 78%.
  • Achieved system by maintaining timely and precise invoicing to over 8 domestic and international customers.
  • Developed and maintained invoice tracking databases using Jira, allowing for a 39% boost in reporting accuracy.
  • Managed invoicing for 6 international clients, ensuring compliance with local tax regulations and customs tariffs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained new team members on invoice creation and credit memo processing, resulting in 45% faster adjustment times in the first one year.

Affiliations

  • Purchasing Management Association (PMA)
  • Project Management Institute (PMI)
  • Institute of Certified Accounts Payables Professionals (ICAPP)
  • Financial Executives International (FEI)
  • Association for Financial Professionals (AFP)
  • Society of Women Engineers
  • American Payroll Association (APA)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • American Production and Inventory Control Society (APICS)

Certifications

  • Bookkeeping Certification - system
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Certified Data Entry Specialist, American Association of Professional Coders (AAPC)
  • Certified Customer Service Professional (CCSP) – program
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)

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