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Skills

  • Merchandising operations
  • Time management
  • First Aid/CPR
  • Client Follow-up & Post-sale Care
  • Customer Relationship Management (CRM)
  • KPI monitoring
  • Regulatory compliance
  • Brand partnership development
  • Operational improvement
  • Competitive sales analysis

Work Experiences

  • Achieved more efficient allocation of resources.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Achieved an attendance growth rate of 54%.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and performance reporting talents.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Returned change and currency and processed debit and credit card payments with a 11% accuracy rate.
  • Achieved in 2018.
  • Achieved results over 12 months.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved a 57% uplift in foot traffic.
  • Achieved a 82% increase through cross-selling and strategic upselling.
  • Achieved exceptional sales results.
  • Accomplished in community outreach.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in budget management and team leadership backed up by Miscellaneous training.

Accomplishments

  • Analyzed monthly sales reports to drive insights, contributing to a 50% improvement in month-over-month sales.
  • Established a multi-level P&L tracking and reporting system that improved financial visibility and reduced budget variance by 36%.
  • Collaborated with team of 5 in the development of initiative.
  • Decreased operational costs by 23% through optimized staff scheduling and resource reallocation.
  • Streamlined payroll processes and scheduling, delivering a 22% reduction in overall staffing costs per shift.
  • Awarded PMP for outstanding leadership after achieving a 81% increase in quarterly revenue.
  • Analyzed consumer trends and adjusted product orders accordingly, reducing overstock by 48% and preventing markdown losses.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Negotiated exclusive vendor contracts, saving the store $7 annually through improved wholesale pricing and delivery terms.
  • Managed a team of 2 beauty consultants, resulting in a 32% increase in team productivity within one year.

Affiliations

  • Women in Retail Leadership Circle (WIRLC) – Seminar attendee in Austin
  • Toastmasters
  • American Society of Safety Professionals
  • Retail and Client Success Professionals Association – Regional representatives meeting attendee
  • National Association of Social Workers
  • Freemason
  • Society of Human Resource Management
  • North American Beauty Sales Leadership Network – Member since 2021
  • Global Franchise Skincare & Cosmetics Network – Regional Chapter Lead for Atlanta
  • Retail Talent Development Association (RTDA) – Certified in Employee Training Programs, 2021

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Certification in Upselling Techniques by Harbor & Co.
  • CompTIA A+ Technician
  • Certified Marketing Professional by program
  • Certified Retail Management Professional (CRMP)
  • Certified Public Accountant
  • Certificate in Supply Chain Management by Vantage
  • CompTIA Security+
  • Certified Sales Enablement Practitioner by Summit Group
  • Apple Certified Associate (ACA)

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