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Skills

  • Food quality inspection
  • Handling high server-to-table ratios
  • Daily specials memorization
  • Guest seating arrangements
  • Banquet coordination
  • Cross-functional coordination with kitchen and bar
  • Item promotion
  • Food allergen awareness and safety
  • Table setting
  • Complaint troubleshooting

Work Experiences

  • Kept up with current menu items, garnishes, ingredients, and preparation techniques.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Relay tables in a professional and meticulous manner.
  • Met three years sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • All dirty glassware and utensils were transported from the dining room to the dishwashing area for proper cleaning.
  • Verified the ages of over 13 customers on a daily basis and stopped serving inebriated customers.
  • Kept track of everything.
  • Took orders from customers and clarified any questions or special items to ensure accuracy.
  • Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets.
  • Took orders and served food and beverages with the help of 16 team members.

Summaries

  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Professional with experience in hotel dining and catering, as well as guest services and food and beverage operations.
  • Capable of training new team members as well as defusing tense situations and customers.
  • Adaptable professional with experience in employee development, team collaboration, and customer, waitstaff, and management conflict resolution.
  • Waiter is a communicative Waiter who is committed to providing exceptional service and unforgettable guest experiences.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • At method restaurant, creative floor leader with 3 years of experience serving 10 dinner guests.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Commended for multitasking and providing excellent service to 12 customers on a daily basis.
  • In-depth knowledge of all customer-facing areas.

Accomplishments

  • Won
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Increased store sales by 13%.
  • Helped store maintain a 5% customer satisfaction rate on secret shopper surveys.
  • Recommended
  • Identified
  • Elected to oversee expansion of store into Atlanta.
  • Marketing: Implemented marketing strategies which resulted in program growth of customer base.
  • Managed
  • Resolved product issue through consumer testing.

Affiliations

  • Toastmasters
  • Local Restaurant Workers' Union Member, category
  • First Aid and CPR Certification
  • National Association of Social Workers
  • Professional Foodservice Management Association (PSMA) Member
  • Professional Server Certification through program
  • Health and Safety Compliance Workshop Participant, 2020
  • Association for Computing Machinery
  • Lions Club
  • Certified in Wine & Spirits through process

Certifications

  • Food Waste Reduction Strategy Certification - Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • POS System Mastery Certificate - ServiceNow
  • Wine and Spirit Education Trust (WSET) Level 2
  • Customer Service Excellence - Certificate (Cedar Works)
  • SafeServ certification: Food Handling
  • Certified Professional in Hospitality Service (CPHS)
  • Responsible Beverage Service (RBS) Certification
  • BarSmarts Certification for Mixology and Beverage Service
  • SHRM Certified Professional (SHRM-CP)

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