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Skills

  • Process improvement
  • Staff training and development
  • Time management
  • Supervision
  • Staff management
  • Supplier relationship management
  • Problem resolution
  • Operational improvement
  • Organization
  • Data collection and analysis

Work Experiences

  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Began method service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Collaborated with event planners.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Consistently trained 17 employees through improved and implemented to reduce loss and increase sales.
  • Achieved timely event execution.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Built strong vendor relationships.

Summaries

  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Strengths in vendor management and strategic planning backed up by Food and Beverage training.
  • Individual with experience leading company initiatives, forming vendor partnerships, and managing employee relations.
  • Weekly availability of 16 hours, including evenings and weekends
  • Professional with over 5 years of experience as a manager for a $7 6 months revenue-generating company.
  • A dynamic Catering Sales Coordinator.
  • Within Food and Beverage, senior Catering Sales Coordinator and outstanding performer in quality assurance and budget management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Anticipated potential challenges.

Accomplishments

  • Increased venue booking rates by 30% through relationship-building efforts with venue managers and wedding planners.
  • Presented high-value catering packages tailored for top-tier corporate clients, leading to $43,000 in additional annual revenue.
  • Achieved a 78% increase in repeat corporate event clients by customizing catering packages to meet specific budgetary and event requirements.
  • Sourced local, organic, and seasonal ingredients for high-profile events, helping differentiate the company’s catering services from competitors.
  • Executed on-site event adjustments based on client feedback, improving event satisfaction scores by 23%.
  • Collaborated closely with kitchen and culinary staff, ensuring menus adhered to dietary restrictions, which led to a reduction in guest complaints by 18%.
  • Leveraged HubSpot to enhance event planning efficiency, reducing down-time between events by 38%.
  • Created standardized schedules for catering staff, improving workflow efficiency and cutting labor costs by 16%.
  • Led coordination efforts for a high-profile event catering to 14+ guests, managing resources and timelines to meet all deadlines.
  • Received accolades for an upscale VIP event servicing 12+ guests, increasing referrals for similar future events.

Affiliations

  • Society for Incentive Travel Excellence (SITE)
  • Society of Women Engineers
  • Hospitality Sales and Marketing Association International (HSMAI)
  • National Concierge Association (NCA)
  • Rotary International
  • National Restaurant Association (NRA)
  • Association of Wedding Professionals International (AWPI)
  • American Medical Informatics Association
  • International Live Events Association (ILEA)
  • International Event and Exhibition Management Association (IEEMA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Digital and Social Media Marketing (CPDSMM)
  • Certified Public Accountant
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Event Planning Certificate by Summit Group
  • HubSpot Email Marketing Certification
  • Project Management Professional (PMP)
  • International Catering Association Member Certification (ICA Certified)
  • Salesforce Certified Marketing Cloud Specialist

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