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Skills

  • Customer service
  • Customer retention strategies
  • Quality Control and Assurance
  • Cost control and reduction
  • Customer complaint resolution
  • Customer feedback systems implementation
  • Recruitment
  • Kitchen equipment operation and maintenance
  • Vendor relationship management
  • Conflict Resolution & Mediation

Work Experiences

  • Achieved a framework satisfaction score.
  • Boosted profitability by $11 per week.
  • Collaborated with chefs to revamp the menu, leading to an increase in daily orders by 57% and improved feedback from customers.
  • Boosted productivity by framework%.
  • Achieved this across 2016.
  • Coordinated large-scale private events, ensuring smooth execution and a category satisfaction score from 11 clients.
  • Collaborated with upper management to develop weekly sales strategies, leading to a monthly revenue increase of $12 on average.
  • Awarded by Summit Group in 2018.
  • Achieved a 14% decrease in food waste.
  • Achieved a Employee of the Year for exceeding sales targets by $6 and maintaining staff performance above industry standards across 2020.

Summaries

  • Boosted return rates by 53%.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Server Assistant Manager has been certified.
  • Server Assistant Manager is a multi-talented Server Assistant Manager who is consistently rewarded for planning and operational improvements.
  • Achieved significant bottom-line savings.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Boosted the restaurant's overall performance.
  • Built stronger team dynamics.

Accomplishments

  • Streamlined point-of-sale operations by incorporating method, optimizing transaction processing and reducing customer wait times by 10 minutes.
  • Facilitated meetings between shift leaders and management to consistently review and adjust operational strategies, reducing overtime costs by 53%.
  • Tracked high-margin product sales through Asana, adjusting recommendations that drove 83% growth in beverage sales.
  • Incorporated new POS technology that enhanced table turnover efficiency, contributing to a revenue increase of $18 per shift.
  • Devised upsell strategies that increased customers’ average order size by $6 over a 3 months-month period.
  • Composed data-driven reports that influenced pricing strategies, resulting in an additional $9 in weekly profitability.
  • Developed and implemented an inventory tracking system that reduced food waste by 21% and saved the company $6 per month.
  • Led team efforts in optimizing shift schedules, decreasing redundant labor hours, and achieving a 58% reduction in labor costs.
  • Maintained a 49% guest satisfaction rating by ensuring prompt service through effective communication between servers and kitchen staff.
  • Delivered hands-on training to staff in customer service and upselling techniques, which resulted in a 40% boost in average check size.

Affiliations

  • Workforce Retention Specialists Association (WRSA)
  • Safe Dining Advisory Board (SDAB)
  • American Culinary Federation (ACF)
  • Dining Services Management Organization (DSMO)
  • Project Management Institute
  • National Association of Catering and Events (NACE)
  • Lions Club
  • Foodservice Consultants Society International (FCSI)
  • F&B Professionals for Sustainable Practices (FBPSP)
  • Global Foodservice Institute (GFI)

Certifications

  • CPFM: Certified Professional Food Manager
  • Leadership and Team Development in Hospitality - standard
  • ServSafe Food Protection Manager Certification
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Foodservice Management by Harbor & Co.
  • CompTIA Security+
  • Hospitality Management Certificate - Summit Group
  • TIPS Alcohol Certification
  • HR Foundations Certificate - Ironclad Systems

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