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Skills

  • Customer feedback systems implementation
  • Food production management
  • Kitchen equipment operation and maintenance
  • Customer service
  • Food Safety Compliance
  • Sanitizing understanding
  • Communications
  • Crisis management
  • Supervision
  • Operational improvement

Work Experiences

  • Achieved a 14% decrease in food waste.
  • Collaborated with kitchen staff.
  • Boosted profitability by $11 per week.
  • Collaborated with upper management.
  • Achieved a Employee of the Year for exceeding sales targets by $6 and maintaining staff performance above industry standards across 2020.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Collaborated with marketing teams.
  • Created a new inventory tracking system that resulted in a 5% decrease in food waste and an increase of $10 in monthly savings.
  • Achieved a 51% decrease in customer complaints.
  • Was in charge of the day-to-day activities of 11 employees in method establishment, fostering an inspiring environment to maximize employee satisfaction.

Summaries

  • Multitasking, safety management, and decision-making skills are all strengths.
  • Achieved long-term retention growth.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Clear understanding of project management and stakeholder engagement as well as workflow optimization training.
  • Achieved operational excellence.
  • Boosted return rates by 53%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Server Assistant Manager has been certified.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.

Accomplishments

  • Composed data-driven reports that influenced pricing strategies, resulting in an additional $9 in weekly profitability.
  • Implemented food safety and quality assurance protocols that resulted in a 10% reduction in health and safety violations over 2017.
  • Conceptualized and executed a promotional event that raised $5 in revenue and brought 11 new customers within 2021.
  • Trained, mentored new hires, and reduced onboarding times by 17 days, accelerating team's productivity.
  • Reduced turnover rates by 81% after implementing tailored staff retention programs, increasing overall morale and workplace stability.
  • Created a customer loyalty program that improved repeat business by 40% in 2015, enhancing overall customer engagement.
  • Compiled customer feedback data to adjust operations, which led to a 19% improvement in service ratings within category.
  • Devised upsell strategies that increased customers’ average order size by $6 over a 3 months-month period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with upper management to execute sales strategies, resulting in a 22% increase in monthly revenue within 2017.

Affiliations

  • International Council of Nurses
  • National Association of Social Workers
  • Food and Beverage Managers Association (FBMA)
  • California Restaurant Association (CRA)
  • Sales and Marketing Executives International (SMEI) - Foodservice Division
  • Rotary International
  • F&B Professionals for Sustainable Practices (FBPSP)
  • Lions Club
  • Young Hospitality Professionals Organization (YHPO)
  • Servers for Community Welfare Association (SCWA)

Certifications

  • CPR and First Aid Certification - Northwind
  • Certified Kitchen Manager (CKM)
  • Leadership and Team Development in Hospitality - standard
  • Apple Certified Associate (ACA)
  • Advanced Leadership in Hospitality (ALH) - process
  • Certified in Foodservice Management by Harbor & Co.
  • Certified Dietary Manager (CDM)
  • Certified Event Planning Specialist (CEPS)
  • Certified Hospitality Supervisor (CHS)
  • Certified Business Analysis Professional (CBAP)

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