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Skills

  • Communications
  • Project organization
  • First Aid/CPR
  • Crisis management
  • MS Office
  • Business operations
  • Audio/Visual equipment operation
  • Process improvement
  • Operational improvement
  • Reports

Work Experiences

  • Achieved 49% increase based on post-visit surveys.
  • Achieved 4 follow-up bookings in the subsequent quarter.
  • Contributed to the system exhibit.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Microsoft Excel to several months customer locations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 17 calls per 6 months to help customers with their questions and concerns.
  • Contributed to new protected habitats tour.
  • Conducted surveys and gathered feedback.
  • Boosted evening programming revenue by $12.

Summaries

  • Award-winning Interpretive Guide.
  • Adept in public speaking.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Boosted engagement.
  • Boosted event attendance by 64%.
  • Achieved a 61% rise in visitor interest in budget management topics.
  • Achieved a 56% growth in visitor satisfaction.
  • Clear understanding of performance reporting and cross-functional collaboration as well as budget management training.
  • Guests favor this skilled storyteller because of his ability to weave stories and history of sites and venues into an entertaining monologue.
  • Achieved high visitor satisfaction ratings.

Accomplishments

  • Developed seasonal forest walk programs focusing on sustainability, attended by 13 participants over 6 months, leading to a 34% uptick in park memberships.
  • Implemented a QR code system to enhance the visitor experience with mobile-accessible tour guides, with a 46% engagement increase.
  • Implemented ADA-friendly pathways and guides for walking tours, improving accessibility and resulting in a 37% increase in inclusive participation.
  • Spearheaded a collaboration with local artisans for a process event, raising merchandise sales by 30% and building new community partnerships.
  • Produced educational podcasts about local history and conservation topics, reaching over 9 listeners and expanding digital engagement.
  • Led and coordinated interpretive guide continuing education events that maintained Lean for all team members, increasing their career satisfaction by 50%.
  • Designed a hands-on workshop series about risk assessment, which was attended by over 4 students annually and praised by teachers as a highlight of field trips.
  • Collaborated with the education team to create downloadable learning kits for homebound students, increasing virtual field trip attendance by 59%.
  • Utilized Asana, an interactive app, to enhance guided tours, resulting in a 41% boost in visitor engagement during off-peak hours.
  • Resolved product issue through consumer testing.

Affiliations

  • International Association of Administrative Professionals
  • Freemason
  • Association of Information Technology Professionals
  • Heritage Tourism Program Certified Member
  • National Trust for Historic Preservation – Historic Sites Interpretation
  • Society for Historical Archaeology (SHA)
  • Audubon Society – Certified Interpretive Guide for Bird Observation
  • World Federation of Tourist Guide Associations (WFTGA)
  • Project Management Institute
  • American Hiking Society – Stewardship & Interpretive Volunteer Program

Certifications

  • ServSafe
  • Project Management Professional (PMP)
  • Leave No Trace Trainer Certification - Leave No Trace Center for Outdoor Ethics
  • Certified Park Guide - National Park Service 2016
  • CPR and AED Certification - American Red Cross
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Visitor Experience Management Certification - Ironclad Systems
  • Certified Ecotourism Guide - Cedar Works
  • Certification in Expedition Skills - Summit Group

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