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Skills

  • Firmware testing and validation
  • Complex problem-solving in hardware and software
  • Cloud-based integration
  • Operational improvement
  • Organization
  • High-impact decision-making support
  • Regulatory compliance
  • Application of Agile methodologies
  • Initiative equipment
  • Client relationship management

Work Experiences

  • Created sales objectives, opportunities, and projection reports for target accounts to prioritize work.
  • Collaborated with research and development teams.
  • Built strong relationships with global clients, increasing repeat business by 78% and leading to new opportunities valued at $8.
  • Collaborated with Microsoft Excel teams.
  • Maintained effective customer relationships and identified future business opportunities to support and strengthen the corporation's mission.
  • Collaborated with cross-functional teams.
  • Achieved a 30% drop in post-sales support inquiries.
  • Analyzed competitor products.
  • Achieved results over the following 2017.
  • Conducted live customer pilots.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 28% improvement in customer satisfaction ratings year-over-year.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Closed high-value accounts.
  • Internal and external clients are consulted, and additional system resources are used to review and improve configuration for maximum customer satisfaction.
  • Accelerated deployment schedules by 2 weeks.
  • Boosted client satisfaction.
  • Achieved design wins by 68% in key strategic regions.
  • Achieved 26% customer satisfaction rates.
  • Approachable and technical-minded.

Accomplishments

  • Improved the troubleshooting process by implementing a Jira-based monitoring system, reducing incident response time by 19% minutes.
  • Collaborated with team of 14 in the development of process.
  • Collaborated cross-functionally with internal teams, solving a critical performance degradation issue that impacted over 10 customers in the Southwest.
  • Captured 26% market share in the Southeast by consulting clients through customized technical solutions aligned with industry standards.
  • Increased design win ratio by 59% within the Southwest, through strong collaboration with sales and engineering teams.
  • Migrated 13 client systems to a new Jira, minimizing system downtime and ensuring a seamless transition.
  • Provided hands-on technical training to 12 field engineers, improving time-to-resolution for post-sales troubleshooting by 57% hours.
  • Successfully launched Asana, coordinating with 11 departments to meet launch deadlines and exceed targets within several months.
  • Authored comprehensive user manuals for QuickBooks reducing technical support queries by 50%, improving customer self-service capabilities.
  • Tested and optimized Adobe Creative Suite performance, reducing power consumption in customer installations by 49% and prolonged equipment lifespan.

Affiliations

  • Electronics Components Industry Association (ECIA)
  • National Association of Social Workers
  • Certified Technology Specialist (CTS) Network
  • Association for the Advancement of Artificial Intelligence (AAAI)
  • Association for Computing Machinery
  • Association for Computing Machinery (ACM)
  • American Society of Mechanical Engineers (ASME)
  • Rotary International
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Certified Agile Leadership Network (CALN)

Certifications

  • Troubleshooting Electric Motors Certification – Adobe Creative Suite
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Internet of Things (IoT) Professional - Beacon Labs
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Success Manager Certified Professional (CSMCP) - Beacon Labs
  • Certified in Risk and Information Systems Control (CRISC)
  • ISO/IEC 27001 Lead Auditor Brightline
  • SAFe 5 Certified Agilist (SA) - Brightline

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