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Skills

  • Process improvement
  • Business operations
  • Project organization
  • Miscellaneous vocational training
  • Continuous improvement methodology
  • Mentorship and Coaching
  • Customer service
  • First Aid/CPR
  • Leadership development
  • Interactive e-learning design

Work Experiences

  • Analyzed post-training performance feedback and applied data-driven changes, producing measurable improvements of 43% in overall team output.
  • Actively monitored training effectiveness.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Assessed trainee feedback and implemented continuous improvement plans, leading to a 73% increase in overall satisfaction scores for 2021.
  • Looked for industry trends on social media and through online sources.
  • Gave detailed instructions and acted as a role model for appropriate social and workplace behaviors.
  • Devised and documented study programs that catered to students' unique needs and abilities.
  • Had an excellent attendance record and was always on time for work.
  • Aided program participants in achieving their career and educational objectives.
  • Co-developed a competency-based certification program, resulting in a 15% boost in team certification rates over 2018.

Summaries

  • Adept at building a learning culture.
  • Achieved training quality rated system in post-completion surveys.
  • Excellent at promoting the advancement of professional skills for employment and leadership development opportunities as a performance-driven vocational instructor.
  • Accomplished in designing custom courses.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 57% performance boost post-training.
  • Achieved 18 successful promotions within 2022.
  • Adept at performance-based coaching.
  • Looking to apply these skills in a new role in the the Pacific Northwest area.
  • Achieved a 53% boost in trainee satisfaction ratings.

Accomplishments

  • Created online and in-person blended learning opportunities that increased overall course completion rates by 51% in 2015.
  • Improved evaluation processes by introducing post-training surveys, leading to actionable insights and a 42% hike in training satisfaction scores.
  • Redesigned existing training programs in response to learner feedback, improving overall engagement and success metrics by 42%.
  • Resolved product issue through consumer testing.
  • Introduced process improvements to streamline training operations, leading to a 63% reduction in training session planning time.
  • Coordinated multi-location training efforts, ensuring consistency and quality across 8 locations, while cutting expenses by 12.
  • Documented and resolved metric which led to framework.
  • Managed training logistics for over 5 offsite programs annually, cutting costs by $17 per program while maintaining training quality.
  • Developed instructional design templates for key training sessions, enhancing the consistency and quality of content delivery across 14 departments.
  • Managed execution of training programs resulting in reduced onboarding time by 15% and improved skill acquisition for new hires.

Affiliations

  • Society for Training and Development Leadership (STDL)
  • National Association of Social Workers
  • Certified Professional in Talent Development (CPTD)
  • International Society for Performance Improvement (ISPI)
  • Toastmasters
  • Workplace Learning and Performance Certification from Lakeside Partners
  • Project Management Professional (PMP) Certification from PMI
  • National Association for Workforce Development Professionals (NAWDP)
  • Association of Training and Development Experts (ATDE)
  • National Teachers’ Association for Workforce Training

Certifications

  • Certified Technical Trainer (CTT+) - category
  • Human Performance Improvement Certification - program
  • Certified Professional in Learning and Performance (CPLP) - ATD
  • Certified Public Accountant (CPA)
  • Occupational Safety and Health Administration (OSHA) Certification - process
  • Certified Scrum Master (CSM) – Scrum Alliance
  • Certified Associate in Project Management (CAPM) - PMI
  • Certified eLearning Specialist - framework
  • Certified Professional in Training Management (CPTM) - category
  • Professional in Human Resources (PHR) – HR Certification Institute (HRCI)

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