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Salon Owner resume examples

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Skills

  • Budget forecasting
  • Subtle and effective sales skills
  • Customer satisfaction improvement
  • Elite Salon Management specialist
  • Salon order processing
  • Computer-literate
  • Budgeting and financial management
  • CRM software proficiency
  • Proficient in Spa Soft
  • Microsoft Office Suite proficiency

Work Experiences

  • Was in charge of inventorying, ordering, and stocking the salon's product line.
  • Quickly and accurately entered client information into the databases.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Quickly and courteously answered a high-volume, multi-line phone.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Was in charge of all front-desk duties, including the upkeep of client files and lab data.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Drained, cleaned, and refilled the mineral tubs for the guests after each use.
  • Was in charge of all aspects of guest services, including supply management and facility upkeep.
  • Effectively communicated with management about critical customer issues.

Summaries

  • Spa Concierge with exceptional customer service skills and an understanding of how to anticipate customer needs.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Training new stylists and assistants, creating and submitting weekly advertisements, and answering all incoming calls are all skills she possesses.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer service and communication skills are exceptional.
  • While assisting customers, it is effective in promoting a positive, fun, and upbeat work environment.
  • Clear understanding of stakeholder engagement and quality assurance as well as data analysis training.
  • Customer-focused Sales Representative with 13 years of experience solving problems for clients.
  • Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.

Accomplishments

  • Identified
  • Recommended
  • Guided
  • Established
  • Resolved
  • Created new manual for documenting all spa products.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Effectively negotiated service contracts with vendors, saving the salon 2% on supply costs annually.
  • Documented
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Social Workers
  • Contributor to Salon Management Monthly Magazine
  • Active in the Organic & Natural Beauty Association
  • Professional Beauty Association (PBA)
  • Association for Supply Chain Management (APICS)
  • Salon Today 200 – Recognized.
  • Rotary International
  • American Association of Cosmetology Schools (AACS) - Alumni Member
  • Certified Trainer by metric
  • Honoree in the Business of Beauty Awards 2021

Certifications

  • Certified Salon Manager (CSM) by AmSpa
  • Certified Protection Officer (CPO)
  • Management of Salon Operations Certificate by procedure
  • Digital Marketing for Salon Professionals Certification by metric
  • Skin Care Specialist Certification by procedure
  • Certified Salon Professional (CSP) by Summit Salon Business Center
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified

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