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Skills

  • Team building
  • Customer service
  • Problem resolution
  • Supervision
  • Consecutive interpretation
  • Operational improvement
  • Educational program interpretation
  • Post-project follow-ups and recommendations
  • Framework equipment
  • Marketing localization strategies

Work Experiences

  • Conducted market research interviews in Vietnamese.
  • Contributed to a standard project.
  • Had an excellent attendance record and was always on time for work.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with localization teams.
  • Delivered language interpretation.
  • Devised a quality assurance process for translations through peer reviews, reducing error rates by 68% across client deliverables.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Acted as language and cultural advisor during the deployment of educational programs, facilitating 10% increase in collaborative projects between institutions.

Summaries

  • Accomplished interpreter with a deep understanding of industry-specific terminology in technology and finance, driving high-quality, error-free translations for multinational projects and negotiations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 81% boost in engagement rates.
  • Dedicated Vietnamese Interpreter focused on bridging communication for clients in diverse fields including healthcare, law, finance, and technology, ensuring stakeholder engagement through remote and in-person services.
  • Accurately translated legal amendments and policy changes across multiple industries, ensuring flawless Vietnamese language adaptation to complex regulatory documents.
  • Assisted in critical decision-making.
  • Adaptation and cultural localization expert.
  • Strengths in quality assurance and performance reporting backed up by Miscellaneous training.
  • Contributed to cross-border negotiations.
  • Collaborative team player with a track record of leading interpretation projects that improve communication during regulatory processes, helping companies meet and exceed project timelines.

Accomplishments

  • Provided broadcasting support as the head interpreter for program media coverage, improving viewership of Vietnamese-language programs by 79%.
  • Delivered interpretation services for Harbor & Co. During sensitive negotiations, resulting in an agreement valued at 16 USD.
  • Interpreted for live TV interviews between 18 Vietnamese and international experts, ensuring consistent linguistic and cultural understanding for global audiences.
  • Completed over 5 hours of on-demand interpreting in both technical and non-technical environments, reducing backlog by 78%.
  • Improved client satisfaction by 39% through consistent, high-accuracy medical translations and quality assurance in nerve-sensitive, HIPAA-bound environments.
  • Assisted in development and localization of bilingual e-learning modules, improving Vietnamese language content and enhancing e-learnings effectiveness for 6 employees.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with 6 departments to execute smooth translations for Meridian, adhering to internal compliance guidelines across multiple Vietnamese regions.
  • Rendered support for Vietnamese-speaking employees during corporate training, contributing to a 65% improvement in employee feedback ratings for inclusivity.
  • Interpreted technical documents for specialized fields, reducing the need for revisions and increasing project timelines' efficiency by 77%.

Affiliations

  • Interpreters Collective Training Program by Brightline
  • Legal Interpreting Certification Program in 2023
  • Vietnamese American Professional Women Association (VAPWA)
  • Society for Interpreting and Translation Education (SITE)
  • Vietnamese-American Bar Association (VABA) Denver
  • Association for Computing Machinery
  • Global Association of Translation and Interpretation Technologies
  • Asian & Pacific Islander American Scholarship Fund - Alumni Network
  • American Association of Language Specialists (TAALS)
  • Certified Healthcare Interpreter™ (CHI™) Program

Certifications

  • Master's Certificate in Professional Translation - Summit Group
  • Interpreter Skills Test (IST) - framework
  • Registered Diplomacy and International Relations Interpreter - process
  • Accredited Legal Translator - Vietnamese-English - standard
  • Certified Court Interpreter - Illinois Judicial System
  • Certified Healthcare Interpreter (CHI) - category
  • Salesforce
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Diploma of Interpreting - procedure

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