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Skills

  • Quick learner
  • Excellent communication
  • Canine anatomy knowledge
  • Sales
  • Accounts payable/receivable
  • Operations management
  • Tax preparation
  • Domestic and International Experience
  • CRM Systems
  • Territory Sales Experience

Work Experiences

  • Process helped me achieve $31,000.
  • Coordinated with kitchen staff.
  • Answered an average of 16 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Adjusted programs for residents with mobility restrictions.
  • Adhered to care facility standards.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Arranged off-site outings for residents.
  • Arranged off-site outings and transportation for residents leading to an improvement in community integration and resident mood by 45%.
  • Delivered one-on-one support for residents during personal-interest activities, helping to lift overall mood and well-being.
  • Activities were voted on by residents.

Summaries

  • Committed to ensuring resident safety.
  • Achieved a 67% increase in resident participation.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Considered medical requirements in activity plans.
  • Adhered to all safety protocols.
  • Accomplished this within the past year.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Achieved more effective stimulation and engagement.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Collaborated closely with families to tailor activity plans based on individual resident needs, consistently achieving a 31% satisfaction rate.

Accomplishments

  • Established a comprehensive activity calendar that balanced mental, physical, and social stimulation, boosting overall resident involvement by 25%.
  • Collaborated with local volunteers to bring new programs to the facility, increasing community interaction by 83%.
  • Reduced resident behavioral incidents by 34% through personalized, engagement-focused activity planning.
  • Expanded facility library resources by introducing a mobile system for reading materials, improving access for 3 residents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Actively contributed to facility’s quarterly compliance check, ensuring all activity-related documentation met program standards.
  • Documented and resolved system which led to metric.
  • Achieved a 41% increase in family satisfaction by organizing and hosting seasonal resident-family gatherings.
  • Facilitated conflict resolution between residents during group activities, reducing complaint incidents by 43% over 6 months.
  • Successfully introduced a series of evening wellness activities, resulting in a 73% increase in resident satisfaction scores.

Affiliations

  • Member, Association of Community Health Improvement (ACHI) standard
  • Participant, Annual Fall Prevention Awareness Day Program Boston 2015
  • Facilitator, Community Caregiver Support Group at Chicago 2022-2023
  • Member, National Association of Activity Professionals (NAAP), 2016–Present
  • Volunteer Coordinator, Special Olympics for Elderly 2017
  • Volunteer, Alzheimer's Association Walk to End Alzheimer's 2024
  • Participant, Continuing Education in Recreational Therapy, State Department of Health 2020
  • Member, Senior Resource Alliance of Atlanta initiative
  • Volunteer, Local Community Senior Games 2021
  • Member, Council of Certified Dementia Practitioners (CCDP) category

Certifications

  • Certified Nursing Assistant (CNA) with a Specialization in Elderly Care - process
  • Activities Professional Certification (APC) - National Certification Council for Activity Professionals (NCCAP)
  • Health Activities Coordinator Certification - framework
  • Certified Behavioral Health Technician (CBHT) by Ironclad Systems, 2021
  • Person-Centered Care Certification - method
  • Fall Prevention Certification - initiative
  • Senior Care Emergency Response Certification - metric
  • Therapeutic Recreation Specialist Certification (CTRS) - National Council for Therapeutic Recreation Certification (NCTRC)
  • Certified Protection Officer (CPO)
  • Memory Care Practitioner Certification (MCP) - Harbor & Co.

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