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Skills

  • Customer retention strategies
  • Process improvement
  • Employee performance improvement
  • Organization
  • Business operations
  • Relationship development
  • Problem resolution
  • Vendor management
  • Process equipment
  • Team leadership and development

Work Experiences

  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Achieved Excellence Award recognition in 2016.
  • Increased employee morale and decreased turnover by 7%.
  • Welcomed new members and established and updated memberships in Lakeside Partners system programs.
  • Achieved 55% year-over-year growth in customer satisfaction.
  • Taught Resident District Managers and Resident District Managers effective customer service techniques, resulting in a 16% increase in client satisfaction.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across system calendars and programs.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that metric operations ran smoothly.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Accomplished Resident District Manager recognized for leading teams to exceed annual sales targets by $18, fostering growth through relationship-building and client retention strategies.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • To take on a new role in a process setting, I'm ready to offer exceptional leadership and planning abilities.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Professional with over 17 years of experience as a manager for a $13 two years revenue-generating company.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.

Accomplishments

  • Resolved product issue through consumer testing.
  • Secured a multi-year service agreement worth $14, surpassing the district’s performance benchmarks by 19%.
  • Partnered with HR to lead recruitment efforts, successfully reducing vacancy rates by 38% across 5 locations.
  • Established preventative maintenance programs across all sites, resulting in a measurable reduction of unscheduled downtimes by 52%.
  • Managed talent acquisition for 18 job roles, ensuring competitive hires and achieving a retention rate of 61%.
  • Led the restructuring of district logistics, reducing transportation costs by 80% while maintaining on-time delivery rates.
  • Revitalized employee engagement efforts, leading to an 16% boost in district productivity and morale by implementing engagement surveys.
  • Designed a district-focused budget management framework that decreased financial discrepancies by 59%.
  • Leveraged customer feedback to create targeted improvement measures, increasing client satisfaction by 37% over 11 months.
  • Established a mentorship program for high-potential team members, resulting in 18 successful leadership promotions within three years.

Affiliations

  • Council of Supply Chain Management Professionals (CSCMP)
  • Business Administration Alumni Society at program
  • Toastmasters
  • American Management Association (AMA) Member
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM)
  • Jaycees
  • American Society for Quality (ASQ) - Lean Six Sigma Certification
  • National Association of College and University Food Services (NACUFS)

Certifications

  • Certified Performance Management Professional (CPMP)
  • Certified Professional in Supply Management (CPSM)
  • Certified Specialist in Business Intelligence Reporting
  • Certified Revenue Management Executive (CRME) - Ironclad Systems
  • ServSafe
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Culinary Nutrition Certification
  • Advanced Food Safety Certification (AFS)
  • Certified Customer Service Manager (CCSM)

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