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Skills

  • Budgets
  • Supervision
  • Relationship development
  • Operational improvement
  • Change readiness assessments
  • Customer service
  • Change saturation assessment
  • Employee retention strategies
  • Team management
  • Change impact analysis

Work Experiences

  • Chaired a steering committee.
  • Achieved a 54% success rate.
  • Looked for industry trends on social media and through online sources.
  • Created detailed and pertinent reports to aid in business decision-making.
  • Boosted early user adoption rates by 48%.
  • Achieved a 44% improvement in issue resolution time.
  • Had an excellent attendance record and was always on time for work.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Restructured procedures in order to create and execute projects in collaboration with Change Management Manager.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved key milestones.
  • Agile Change Management Manager.
  • With an adaptable approach, he takes steps into new areas.
  • 7 years of Miscellaneous experience as a talented program developer and director.
  • With 17 years of experience in Miscellaneous, I'm an experienced project manager and problem solver.
  • Achieved 59% fewer disruptions.
  • Strengths in vendor management and project management backed up by Miscellaneous training.
  • Clear understanding of project management and client relations as well as strategic planning training.
  • Boosted employee engagement by 40%.
  • Change Management Manager with 2 years of successful team leadership and stakeholder engagement experience.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and maintained change management performance dashboards, enhancing visibility of transformation KPIs and improving decision-making speed by 50%.
  • Utilized Lean methodologies to streamline change management processes, which led to a reduction of inefficiencies by 69% across 12 department operations.
  • Implemented customizable training programs for new software, resulting in over 4 employees meeting full operational proficiency within 11 weeks of training.
  • Trained over 5 managers and leadership personnel in advanced change management techniques, which led to a 83% improvement in initiative execution.
  • Facilitated risk identification workshops with stakeholders, uncovering 17 key potential issues, and developing mitigation plans that saved $15 in project costs.
  • Documented and resolved procedure which led to program.
  • Redesigned onboarding protocols, cutting ramp-up time for new recruits by 82% and improving overall retention rates for the transformation project.
  • Designed change management plans for the integration of SAP, reducing transition delays by implementing real-time monitoring tools, cutting delays by 48%.
  • Conducted stakeholder assessments to gauge readiness for transformation and formulated engagement plans that increased team alignment by 64%.

Affiliations

  • International Institute of Business Analysis (IIBA)
  • Society of Women Engineers
  • Association of Change Management Professionals (ACMP)
  • Project Management Institute (PMI) - Member with 10 years of experience in leading project initiatives
  • Turnaround Management Association (TMA)
  • Human Capital Institute (HCI) – Change Management Master Certification
  • International Leadership Association (ILA)
  • Change Leaders Community (CLC) - 2020 Member
  • Association for Computing Machinery
  • Lions Club

Certifications

  • Certified Business Process Professional (CBPP)
  • Certified Business Analysis Professional (CBAP)
  • SHRM-SCP (Senior Certified Professional) in Human Resources
  • HSA Certification (Human Systems Accreditation)
  • Axelos Change Management Practitioner Certification
  • Enterprise Business Framework Change Certification framework
  • Prince2 Agile Foundation and Practitioner Certification
  • Certified ScrumMaster (CSM)
  • First Aid/CPR Certified
  • Lean Six Sigma Green Belt Certification

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