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Skills

  • Team management
  • Team building
  • MS Office
  • Instructional design methodologies
  • Communications
  • Change management strategies
  • Agile Learning Program Development
  • Implementation support
  • Data-driven decision making
  • Industry best practices

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Boosted employee performance scores by 73%.
  • Achieved 62% faster completion rates for training courses.
  • Collaborated with LMS administrators to streamline course registration processes, improving learner completion rates by 52%.
  • Achieved a 76% improvement in learner inclusion.
  • Built immersive eLearning content.
  • Was in charge of planning and implementing technology-based learning programs.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Accelerated creation of new learning materials by 81%.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished instructional designer.
  • Boosted training completion rates by 29%.
  • Aided 6 employees across 14 global offices.
  • Clear understanding of team leadership and process improvement as well as risk assessment training.
  • Built personalized learning paths.
  • Award-winning Instructional Designer.
  • Accomplished Instructional Designer with expertise in designing adaptive learning paths that enhanced employee skill retention by 38% within the past year.
  • Consistently recognized for innovation in designing learning programs.

Accomplishments

  • Utilized AGILE methodologies to project manage the creation of 7 onboarding courses, improving delivery time by 60% compared to previous programs.
  • Collaborated with stakeholders to create competency-based learning paths, improving employee certification rates by 24% in under 17 months.
  • Introduced learning analytics dashboards through initiative leading to more efficient reporting and measurable ROI with a 61% improvement.
  • Designed a blended learning curriculum incorporating both online and instructor-led sessions, reducing learning and development costs by 79%.
  • Established a mentoring program for new hires paired with virtual learning modules, decreasing onboarding time by 11 weeks and increasing team integration by 17%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed instructional content for compliance training that achieved an internal audit pass rate improvement of 49% within 11 months.
  • Collaborated with data analysts to monitor the impact of training initiatives, achieving a 69% increase in employee performance metrics over 12 months.
  • Led AGILE sprints to prototype new eLearning courses that underwent user testing with satisfactory learner feedback scores of 61% or higher.
  • Led the development of customer service training content leading to an increase in post-training customer satisfaction scores by 55%.

Affiliations

  • Toastmasters
  • American Educational Research Association (AERA) Member
  • Project Management Professional (PMP) Certification, Obtained 2016
  • National Association of Social Workers
  • International Society for Technology in Education (ISTE), Active Participant
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • eLearning Guild – Member
  • International Board of Standards for Training, Performance, and Instruction (IBSTPI), Member

Certifications

  • Learning Technologies Leadership Certification - Lakeside Partners, 2024
  • Global Talent Development Leader (GTDL) Certification - 2023
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • WCAG 2.0 Accessibility Guidelines Certificate - 2018
  • Certified SCORM Content Developer - 2022
  • Certified Performance and Instructional Technologist (CPT) - Summit Group, 2020
  • CompTIA Security+
  • Data Analyst for Instructional Designers Certification - initiative, 2023
  • AI-powered Instructional Design Specialist - 2023

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