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Skills

Archival best practices for classified documents
Team building
Data organization and classification
Copyright law
Staff training and development
Cross-functional team collaboration
Interlibrary loan processes
Organization
Document archiving and retrieval
User access

Work Experiences

Collaborated with equipment vendors.
Collaborated with procedure customers to determine their needs and deliver program service.
Answered a slew of reference calls, assisting patrons with specific information needs every day.
Archived over 18 technical publications annually.
Made sure that all of the school's equipment was in good working order.
Answered 6 calls per one year to help customers with their questions and concerns.
Cataloged technical publications.
The past year initiative reports were drafted after I organized data on circulation flow.
Individual and group instruction were used to teach kids about library procedures.
Contributed to the timely completion of procedure.

Summaries

Contributed to the successful and timely completion of projects like standard.
Built and maintained a central technical publication library.
Achieved top-tier document accuracy rates.
Central Technical Publication Librarian with 2 years of successful process improvement and risk assessment experience.
Deep understanding of document lifecycle management.
Over 13 years of experience managing public and educational library operations.
Fast learner and multi-tasker available for a variety of shifts, including weekend and night shifts.
Creative problem-solver.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Cut down processing time for document requests.

Accomplishments

Spearheaded an initiative to convert legacy paper documents into digital formats, reducing physical space usage by 55% and enhancing ease of retrieval.
Created standardized metadata protocols for Jira catalogs, enhancing document discoverability by 80%.
Optimized archival space, enabling the addition of 16 new publications annually without the need for expanding storage facilities.
Engaged cross-functional subject matter experts to enhance the relevance and organization of Power BI manuals and technical documents.
Documented and resolved process which led to system.
Resolved product issue through consumer testing.
Collaborated with team of 15 in the development of process.
Organized a centralized technical library used across 12 departments, improving cross-team collaboration and sharing of resources.
Created detailed information reports for management on usage patterns, resulting in more targeted content acquisitions for compliance.
Collaborated with 7 different department heads to ensure that all technical publications met current regulatory standards, reducing compliance errors by 64%

Affiliations

Federal Library and Information Network (FEDLINK)
American Society for Indexing (ASI)
International Society for Knowledge Organization (ISKO)
Rotary International
Society of American Archivists (SAA)
American Marketing Association
International Council on Archives (ICA)
International Association of Technical Documentation Managers (IATDM)
Enterprise Content Management Association (ECMA)
National Association of Social Workers

Certifications

DoD Directive 5015.2 Records Management Certification
SHRM Senior Certified Professional (SHRM-SCP)
Cisco Certified Internetwork Expert (CCIE)
Certified Electronic Records Manager (CERM)
Microsoft Certified Systems Engineer (MCSE)
ISO 15489 Information and Documentation - Records Management Certification
Apple Certified Associate (ACA)
Project Management Professional (PMP) Certification
Department of Defense Approved 8570 IAT Level II Certification
Project Management Professional (PMP)

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