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Skills

  • Training and development
  • Regulatory compliance
  • Process automation
  • Team building
  • Customer satisfaction maximization
  • Communications
  • Continuous process improvement
  • Performance metrics analysis
  • Customer service
  • Risk mitigation planning

Work Experiences

  • Transported Salesforce to 18 months customer locations.
  • Achieved $8 in cost savings.
  • Achieved 100% accuracy in data migration.
  • Collaborated with cross-functional teams.
  • Contributed to strategic planning sessions at Vantage.
  • Allowed for periodic performance assessments.
  • Contributed to strategic planning sessions at Beacon Labs, leading to the adoption of procedure, enhancing client engagement across 4 sectors.
  • Adapted project strategies based on feedback.
  • Cut operational ramp-up time by 72%.
  • Completed in several months.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 59% drop in error rates post-implementation.
  • Achieved a 65% reduction in support issues post-deployment.
  • Achieved a 76% reduction in operating costs over 18 months.
  • Adept at aligning implementation strategies with business objectives, delivering Workday across the organization and achieving 17% user adoption in two years.
  • Accomplished in end-to-end project delivery, having redeveloped project roadmaps that resulted in a 64% increase in throughput while maintaining scope and budget integrity.
  • Implementation Leader with 14 years of experience achieving ambitious goals in a difficult IT environment.
  • Achieved a 24% reduction in time-to-delivery.
  • Boosted project success rates.

Accomplishments

  • Implemented a robust project timeline system, ensuring 6 years of consecutive on-schedule project completions.
  • Developed and refined implementation roadmaps that resulted in 10 consecutive on-budget completions.
  • Implemented risk management strategies that identified and mitigated 14 potential project blockers ahead of time.
  • Delivered hands-on client training after implementation phase, reducing overall support request response times by 44%.
  • Directed multiple-stage implementation projects that scaled solutions to 11 new locations globally, supporting expansion goals.
  • Directed the end-to-end implementation of process, ensuring seamless go-live execution with over 6 issues resolved within two years.
  • Managed the deployment of Workday, improving operational efficiencies across 8 departments for Summit Group.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led 15 cross-departmental initiatives to align on implementation priorities, improving overall delivery timelines by 53%.
  • Established KPI metrics for implementation success across 11 departments, achieving a 82% increase in overall performance.

Affiliations

  • Scrum Alliance - Certifying Body for ScrumMaster CPA
  • Lean Construction Institute (LCI) - Member of Continuous Improvement Committee
  • Jaycees
  • Society of Human Resource Management
  • Lions Club
  • American Society of Safety Professionals
  • International Council of Nurses
  • Association for Computing Machinery
  • Business Process Management Institute (BPMI)
  • American Management Association (AMA) - Leadership Excellence Certification 2018

Certifications

  • Google Certified Professional Cloud Architect
  • Oracle Cloud Infrastructure Architect Associate, system
  • First Aid/CPR Certified
  • Certified Technology Specialist (CTS), Portland
  • Certified ScrumMaster (CSM) - Ironclad Systems
  • CompTIA Network+
  • Prosci Change Management Certification, Portland
  • Microsoft Certified: Dynamics 365 Fundamentals - Brightline, 2017
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)

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