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Skills

  • Supervision
  • Report writing
  • Hardware evaluation
  • Data Management
  • Public speaking
  • Cross-functional team collaboration
  • Team Leadership
  • Inspection reviews
  • Audit coordination
  • Conflict resolution

Work Experiences

  • Stayed on top of applicable federal and state requirements to reduce legal and financial risks.
  • Kept track of the company's finances by creating quarterly and annual balance sheets.
  • Used Power BI to accurately enter data into a batch ticketing system.
  • Sought advice.
  • Responded quickly to customer concerns and resolved process issues using data analysis and risk assessment.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Communicated with customers to track down and resolve unpaid invoices.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Invented
  • Prepared detailed expense reports and capital expenditure requests.

Summaries

  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Innovative
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Focused on customer service
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Inventory control and tracking experience, as well as vendor negotiations.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Versatile
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Secured multi-year agreements with top logistics partners, locking in competitive rates and saving $15 over the contract period.
  • Resolved product issue through consumer testing.
  • Implemented a structured feedback loop for carrier performance, leading to a 35% improvement in service level agreements.
  • Developed KPI dashboards that provided real-time logistics visibility, leading to a 49% improvement in decision-making accuracy.
  • Leveraged customer feedback to hone service offerings, driving a 47% boost in client retention year-over-year.
  • Successfully managed 2 high-value accounts, consistently exceeding revenue targets by 52% year-over-year.
  • Assisted in the implementation of a new transport management system, reducing bottlenecks and improving delivery time by 32%.
  • Collaborated with clients to create customized supply chain solutions that boosted their delivery performance by 26%.
  • Led a cross-functional team to resolve a major supply chain disruption, avoiding service delays for key accounts and preserving 13 in revenue.
  • Negotiated long-term contracts with top-tier carriers, saving the company $3 annually through strategic partnerships.

Affiliations

  • Women’s International Shipping & Trading Association (WISTA)
  • Lions Club
  • American Society of Transportation and Logistics (ASTL)
  • Logistics Officers Association (LOA)
  • Automation & Robotics in Logistics Association (ARLA)
  • Lean Six Sigma Green Belt Certification in Supply Chain
  • International Air Transport Association (IATA)
  • Society of Human Resource Management
  • Blockchain in Transport Alliance (BiTA)
  • American Medical Informatics Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Freight Claims Professional (CFCP) - system
  • Customs-Trade Partnership Against Terrorism (C-TPAT) Certified Specialist
  • CSCMP Supply Chain Operations Reference Professional (SCOR- P) Endorsement
  • Certified International Logistics Professional (CILP) - Brightline
  • CompTIA Security+
  • ServSafe
  • Certified Supply Chain Professional (CSCP) – Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SAP Logistics Execution Module Certification - Workday

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