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Skills

  • Market intelligence
  • Customer satisfaction improvement
  • Rapport and relationship building
  • Cross-functional team collaboration
  • Compelling leadership skills
  • Complex project negotiations
  • Problem-solving under pressure
  • Key account development
  • Program solutions
  • Product marketing and promotional strategies

Work Experiences

  • Hired and motivated a 13-person sales team that generated more than $12 in new sales each year.
  • Devised and implemented sales and territory expansion strategies.
  • Addressed issues with sales performance through training and counseling, resulting in an annual sales increase of 6%.
  • Saved money by effectively negotiating vendor prices, terms of sales, and service agreements.
  • Met sales goals by forming effective sales teams, preparing annual sales and marketing budgets, and putting strategic action plans in place.
  • Set performance benchmarks for customer service, cost control, revenue, method, and profits while recruiting, hiring, and training a high-performing sales and support team.
  • Kept up with industry trends and changes and took advantage of professional development opportunities to improve my product and service knowledge.
  • Sold Workday and client relations throughout the method region.
  • Worked with 12 vendors and accounts to quickly resolve issues while exceeding sales quotas and objectives.
  • Oversaw revenue strategies, sales, and customer engagement tactics, resulting in a 5% increase in client base.

Summaries

  • Process, procedure, and standard are all available.
  • Successful Sales Manager with 7 years of experience in developing and executing superior sales strategies.
  • Expert at reducing downtime and expenditures while increasing sales and customer satisfaction.
  • Entrepreneurial leader with experience building networks, introducing products, and educating clients.
  • Category and method have a proven track record.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Ability to recognize standard issues and integrate system solutions to achieve method.
  • Dedicated to streamlining procedures and well-organized.
  • Expertise in team leadership and development has been demonstrated.

Accomplishments

  • Supervised staff during high-volume sales events, contributing to a 51% revenue increase during peak holiday seasons.
  • Led the implementation of new POS system training for 5 team members, cutting transaction processing times by 16%.
  • Developed a coaching program that reduced onboarding time by 82% and improved new hire retention by 65%.
  • Developed a post-sale service program, resulting in a 63% improvement in customer satisfaction and repeat business.
  • Partnered with regional managers to implement new merchandising strategies, enhancing customer experience and revenue by 61%.
  • Successfully completed 18 store audit cycles with zero compliance violations, ensuring full adherence to corporate standards.
  • Led a storewide initiative to boost employee productivity, resulting in a 80% increase in individual sales contributions.
  • Collaborated with cross-functional teams to revamp visual merchandising, raising product visibility and increasing sales by 52%.
  • Earned 'Employee of the Month' 14 times for exceeding sales goals, exceptional customer service, and leading successful store initiatives.
  • Executed cross-training programs that enabled a 5% improvement in operational flexibility during peak business hours.

Affiliations

  • Attendee of the Shopper Marketing Conference by Path to Purchase Institute – Focused on consumer behavior analysis and marketing efforts.
  • Attended Retail Risk's International Loss Prevention Conference, gaining insights into theft prevention and store security.
  • Fellow member of the Global Retail Experts Association, collaborating on international retail strategies and emerging market trends.
  • Member of Women in Retail Leadership Circle – Engaged in mentorship and leadership skill-building workshops for career development.
  • Active member of the American Marketing Association (AMA), specializing in retail marketing strategies and brand promotion.
  • Volunteer for the National Customer Service Association (NCSA) – Experience in implementing initiatives to improve customer satisfaction and shopping experiences.
  • Member of the Digital Marketing Institute – Gained specialized training in eCommerce retail strategies and digital analytics.
  • Certified in Workplace Leadership through Toastmasters International – Focused on effective team communication and decision-making in retail.
  • Affiliated with The Retail People Group, attending workshops and seminars on talent management and staff engagement.
  • Member of the International Council of Shopping Centers (ICSC) – Focused on best practices for store layout and customer experience.

Certifications

  • Association for Project Management (APM)
  • Certified in Retail Leadership (CRL) from Cedar Works
  • Certified Fraud Examiner (CFE)
  • Certificate in Budget Management for Retailers from Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Retail Management Certificate from Beacon Labs - 2020
  • Certified Loyalty Marketing Professional (CLMP)
  • Salesforce

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