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Skills

  • Project organization
  • Collaborative teamwork
  • CCTV
  • Customer Loyalty Program Promotion
  • Sales forecasting
  • RFI Scanners
  • Business operations
  • Achievement recognition (Employee of the Year)
  • Complaint escalation procedures
  • Operational improvement

Work Experiences

  • Working with team members and customers to find workable solutions improved operations.
  • Achieved a 25% boost in customer satisfaction.
  • Achieved 49% first-contact resolution.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Mixed and matched paints to the specifications of the customer.
  • Achieved recognition as Outstanding Service Award for outperforming sales targets by 18% six months consecutively.
  • Achieved this for six consecutive months.
  • Achieved results within the first 4 weeks.
  • Assisted customers in enrolling in loyalty programs and submitting paperwork.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.

Summaries

  • Assistant Sales Associate with cross-functional collaboration and budget management abilities.
  • Expert in system with a strong aptitude for improved and implemented.
  • Achieved a 31% first-call resolution rate for service issues.
  • Achieved 57% first-contact resolution.
  • System, process, and framework are all available.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Achieved a 52% lift in overall store traffic.
  • Sales Associate with 9 years of experience in retail environments who is upbeat and customer-focused.
  • Knowledge of Power BI in depth, as well as data analysis and quality assurance abilities.

Accomplishments

  • Played a key role in reducing checkout time by 18% by streamlining the POS process across 13 registers.
  • Efficiently processed cash and card transactions for 6 customers per day, ensuring flawless and secure payment processing.
  • Identified opportunities for promotional sales, leading to an increase in customer foot traffic by 25% through targeted product placement.
  • Worked with team members to achieve a weekly sales goal, surpassing the target by 50% and receiving Top Performer.
  • Developed and implemented an upselling strategy that led to a 61% increase in average transaction value over one year.
  • Actively assisted in preparing and restocking merchandise, resulting in a 28% reduction in time to fill stock in peak hours.
  • Achieved 54% customer satisfaction by accurately processing special orders and resolving product discrepancies in a timely manner.
  • Contributed to inventory audits, reducing stock discrepancies by 18% over a the past year, leading to better inventory control.
  • Tracked and managed daily inventory, resulting in accurate stock levels and reducing shrinkage by 84% within two years.
  • Effectively set up, monitored, and maintained in-store promotional signs, resulting in a 81% spike in targeted product sales.

Affiliations

  • Active Participant, Sales and Marketing Execution Conference Atlanta
  • Coordinator, Quarterly Sales Feedback Sessions for Cedar Works – 2023
  • Member, American Marketing Association (AMA), 2019-Present
  • Member, Young Professional Sales Network – 2023-Present
  • Active Participant, Regional Sales Growth Meetup at Denver – 2023
  • Attendee, Retail Industry Workshop at Austin
  • Member, Association for Talent Development (ATD) for Sales – 2019-Present
  • Participant, Retail Leadership Development Program in Portland – 2021
  • Team Lead, Company’s Annual Sales Challenge 2018
  • Member, Retail Excellence and Innovation Association (REIA) – 2015-Present

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • American Academy of Financial Management (AAFM)
  • Microsoft Office Specialist (MOS): Excel Certification - framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified Customer Experience Professional (CCXP) - system
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Retail Sales and Marketing Certification – Vantage

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