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Skills

  • Beverage preparation
  • Food sales and promotion
  • Order accuracy
  • Alcohol safety and responsible serving practices
  • Food and beverage pairings
  • Cash and payment handling
  • Food running
  • Bill computation
  • Tableside service
  • Attention to detail in order delivery

Work Experiences

  • Achieved a 53% reduction in understaffed shifts.
  • Evaluated a 13 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Achieved a 38% compliance rate.
  • Met two years sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Achieved a 45% reduction in waste.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Solicited feedback from customers, resolved issues, provided additional items, and coordinated throughout the meal.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Achieved a 41% increase in returning customers.

Summaries

  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Offering extensive knowledge, a strong work ethic, and over 12 years of experience in the field.
  • Front of House Server is a communicative Front of House Server who is committed to providing exceptional service and unforgettable guest experiences.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Costs were consistently reduced while profits were increased.
  • Front of House Server who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Clear understanding of stakeholder engagement and cross-functional collaboration as well as performance reporting training.
  • Motivated Front of House Server exhibiting strength in critical thinking and problem solving.

Accomplishments

  • Assisted with inventory management for restaurant, ensuring stocked bar and beverage stations which increased order fulfillment accuracy by 41%.
  • Reduced table turnover time by 32% by implementing digital ordering systems.
  • Mentored 3 junior servers, focusing on improving service standards that led to a 30% increase in team productivity.
  • Recognized as 'Employee of the Month' in 13 months for exemplary guest service that resulted in a 63% increase in repeat visits.
  • Created a new server training program, reducing training time for new employees by 6 % and improving service consistency.
  • Proactively identified and resolved workflow bottlenecks leading to President's Club for team efficiency.
  • Leveraged extensive beverage knowledge to upsell specialty drinks, contributing to a 71% increase in beverage sales.
  • Handled 17+ guests during high-capacity events, providing efficient and friendly service throughout events.
  • Organized and executed private VIP dining events, with each event catering to more than 11 guests, achieving 37% overall satisfaction scores.
  • Delivered excellent front-of-house service to VIP guests at program, earning a Employee of the Year and positive event feedback.

Affiliations

  • National Association of Catering and Events (NACE)
  • Food and Beverage Management Association
  • Food Service Educators Network International (FSENI)
  • Certified Food and Beverage Executive (CFBE) by AHLEI
  • Certified Restaurant Supervisor (CRS) by AHLEI
  • Frontline Hospitality Professionals Network
  • National Bartenders Association
  • American Sommelier Association
  • International Association of Culinary Professionals
  • Rotary International

Certifications

  • Team Leadership in Hospitality Certification by category
  • POS System Proficiency Certification for Salesforce
  • Food Allergy Awareness Training by Oregon
  • Customer Service Excellence Certification by category
  • Tips Certification (Training for Intervention Procedures)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • MICROS POS System Certification by Oracle Hospitality
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Customer Engagement by procedure

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