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Skills

Inventory control and shrinkage reduction
Marketing strategy
Customer service
Team management
Retail merchandising
Relationship development
Operational cost reduction
Compliance with industry regulations
Customer service optimization
Budget forecasting and management

Work Experiences

Achieved 41% revenue growth.
Conducted research to find appropriate answers to customer questions.
Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
Coached a 4-person sales team on how to use effective sales techniques and provide excellent customer service.
Submitted reports to senior management in order to assist them in making business decisions and planning.
Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
Achieved 20% faster checkout.
Created a task schedule for Senior Retail Managers based on their individual strengths and knowledge of team leadership.
Achieved a 56% revenue increase.
Achieved 18 new customers in 2020.

Summaries

Senior Retail Manager with 18 years of experience supervising employees in procedure environments.
Loss prevention, recordkeeping, and team leadership are all skills she possesses.
Achieved results within 2015.
Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
Senior Retail Manager is a multi-talented Senior Retail Manager who is consistently rewarded for planning and operational improvements.
Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
Costs were consistently reduced while profits were increased.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Astute Senior Retail Manager who is dedicated to providing excellent customer service and assistance.

Accomplishments

Designed customized visual merchandising strategies at multiple store locations, driving an average sales increase of 15%.
Formulated and executed an operational overhaul that reduced checkout waiting times by 76%, enhancing customer satisfaction levels.
Documented and resolved metric which led to framework.
Developed cross-training initiatives to increase operational flexibility, allowing for a 85% decrease in staffing shortages.
Led cross-functional collaboration with marketing and sales teams to implement effective in-store promotions, which increased foot traffic by 34%.
Generated and analyzed regular KPI reports using Excel to ensure store performance targets were met or exceeded by 47% in one year.
Created a strategic partnership with system, leading to a 19% increase in brand awareness through promotional alliances.
Monitored competitor trends and adjusted product offerings, leading to a 65% growth in competitive market share.
Led the reconfiguration of store layouts that resulted in reducing customer congestion and increasing per-foot traffic sales by 49%.
Maximized employee efficiency by deploying lean management techniques, reducing employee downtime by 76%.

Affiliations

Lions Club
Association for Computing Machinery
Customer Experience Professionals Association (CXPA)
Association for Retail Technology Standards (ARTS)
Toastmasters
Certificate in Inventory Management from system
Freemason
American Management Association (AMA)
American Marketing Association (AMA)
Retail Industry Leaders Association (RILA)

Certifications

Retail Business Analytics Certification – Jira, 2022
SHRM Certified Professional (SHRM-CP)
Certified Retail Executive (CRE) – Retail Management Institute
Certified Retail Strategy Expert (CRSE) – Lakeside Partners, 2020
Certified Public Accountant
Certified Data-Driven Retail Analyst – Jira, 2018
SHRM Senior Certified Professional (SHRM-SCP)
Cisco Certified Internetwork Expert (CCIE)
Certificate in Operational Leadership – Meridian, 2021
First Aid/CPR Certified

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