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Skills

  • First Aid/CPR
  • Project organization
  • Data-driven decision making
  • Goal-setting and performance tracking
  • Operational improvement
  • Inventory control and shrinkage reduction
  • Customer service
  • Financial Goal Achievement
  • Logistics and supply chain processes
  • Loss prevention strategies

Work Experiences

  • Coached a 4-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Analyzed competitor pricing trends, leading to the realignment of pricing strategies and a $17 boost in monthly sales.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Achieved results within one year.
  • Conducted research to find appropriate answers to customer questions.
  • Successfully introduced new product lines that resulted in a 6% increase in annual profits.
  • Analyzed daily sales reports.
  • Increased market share and earned #12 ranking by leapfrogging competitors.
  • Increased sales by 8% by providing purchase advice and promoting additional products.
  • Achieved 20% faster checkout.

Summaries

  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Accomplished at launching new retail products and driving sales through strategic merchandise planning and impactful in-store presentations.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Client-facing professional with a positive attitude and expertise in strategic planning and client relations.
  • Achieved $5 in cost savings.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Always looking for new ways to increase revenue and improve customer satisfaction.

Accomplishments

  • Established and cultivated long-term relationships with key suppliers, improving profitability by securing 28% cost reductions.
  • Used advanced Microsoft Excel functions to analyze sales data, identifying underperforming products and driving a 73% increase in sales.
  • Facilitated quarterly performance reviews, which led to a 78% improvement in individual employee goal attainment.
  • Led cross-functional collaboration with marketing and sales teams to implement effective in-store promotions, which increased foot traffic by 34%.
  • Proactively managed sales forecasting and demand planning using data analytics, improving product allocation accuracy by 24%.
  • Spearheaded new customer service initiatives, reducing customer complaints by 20% over 8 months.
  • Led the reconfiguration of store layouts that resulted in reducing customer congestion and increasing per-foot traffic sales by 49%.
  • Documented and resolved metric which led to framework.
  • Maximized employee efficiency by deploying lean management techniques, reducing employee downtime by 76%.
  • Utilized historical sales data and forecasting techniques, leading to more accurate inventory ordering and improving stock turnover by 62%.

Affiliations

  • The Academy of Customer Relations (ACR)
  • Retail Management Certificate from initiative
  • American Society of Safety Professionals
  • Jaycees
  • Council of Supply Chain Management Professionals (CSCMP)
  • Project Management Institute
  • Society of Human Resource Management
  • Retail Industry Leaders Association (RILA)
  • American Marketing Association (AMA)
  • International Customer Service Association (ICSA)

Certifications

  • Certified Retail Management Professional (CRMP) – Summit Group, 2016
  • Customer Loyalty Specialist Certification – Northwind, 2024
  • Certified Merchandising Manager (CMM) – Retail Industry Leaders Association (RILA)
  • National Retail Federation (NRF) Certification in Retail Operations
  • Cisco Certified Network Associate (CCNA)
  • Merchandising Analytics Professional – Asana, 2017
  • Certified Public Accountant
  • Retail Business Analytics Certification – Jira, 2022
  • Apple Certified Associate (ACA)
  • Certificate in Operational Leadership – Meridian, 2021

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