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Skills

  • Interpersonal communication with VIP clients
  • Banquet coordination
  • Sales expertise
  • Beverage preparation
  • Tableside service
  • Daily specials memorization
  • Efficient table turnover and service pace
  • Menu presentation
  • Event-driven table management
  • Order accuracy

Work Experiences

  • Achieved a 49% increase in premium soft drink sales.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 4%.
  • Achieved a 47% satisfaction result.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 12 tables per shift.
  • Offered refills on metric, initiative, and standard beverages.
  • Achieved 67% issue resolution rate.
  • Implemented new drink policies that resulted in a 17% reduction in over-pouring.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.

Summaries

  • Ambitious server with 14 years of experience increasing initiative sales and providing guests with personalized service.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Efficient In-Seat Server with over 16 years of experience in category and process service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • In-Seat Server who is proactive and has worked in procedure restaurants for 7 years.
  • Costs were consistently reduced while profits were increased.
  • In-Seat Server is a multi-talented In-Seat Server who is consistently rewarded for planning and operational improvements.
  • In-Seat Server is a focused and dependable In-Seat Server who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • By independently handling side work and cleaning up spills, she is effective at promoting team success.

Accomplishments

  • Received President's Club for highest upsell rates, increasing overall sales by 56% in 2019.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a seating availability system that decreased turnaround time between guest arrivals by 83%, maximizing guest throughput during peak periods.
  • Trained new servers on effective seat-side service, increasing team productivity and reducing training times by 15 days.
  • Evaluated customer feedback to implement process adjustments, increasing overall satisfaction scores by 48% over the past year.
  • Improved profitability at venue by upselling premium wine and spirits, increasing average ticket revenue by $85,000 per event.
  • Completed opening and closing procedures ahead of schedule, reducing setup time by 4 minutes on average per server.
  • Effectively managed guest feedback, resolving 52% of complaints on first contact, which resulted in increased customer loyalty.
  • Documented and resolved system which led to method.
  • Designed and executed seating arrangements that maximized occupancy while maintaining smooth guest flow during sold-out events.

Affiliations

  • Association for Computing Machinery
  • Certified Professional in Customer Service (CPCS)
  • International Live Events Association (ILEA)
  • American Marketing Association
  • American Medical Informatics Association
  • Event Service Professionals Association (ESPA)
  • American Society of Safety Professionals
  • American Culinary Federation (ACF)
  • National Foodservice Management Institute (NFSMI)
  • Project Management Institute

Certifications

  • Culinary Sales Professional Certification (CSPC) - National Restaurant Association
  • Certified in Hospitality Industry Analytics (CHIA) - STR Global
  • ServSafe Food Handler Certification – Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Certified Specialist of Spirits (CSS) - framework
  • Alcohol Server Certification – Massachusetts
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Food Safety Manager Certification (ANSI-CFP) - ServSafe
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute

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