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Skills

  • Customer feedback collection and improvement strategies
  • Stocking and replenishing
  • Food running
  • Dietary restriction monitoring and facilitation
  • Event-driven table management
  • Attention to Detail in Order Accuracy
  • Hospitality service expertise
  • Order accuracy
  • Health code and sanitation compliance
  • Efficient table turnover and service pace

Work Experiences

  • Solicited feedback from customers, resolved issues, provided additional items, and automated throughout the meal.
  • Achieved minimal order errors.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 12 tables per shift.
  • Cashed out customers using cash registers and credit card machines, handling up to $5 in cash per event.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Evaluated a 16 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Achieved error-free orders for 73% of guests with special requests.

Summaries

  • At method restaurant, creative floor leader with 4 years of experience serving 4 dinner guests.
  • Ambitious server with 14 years of experience increasing initiative sales and providing guests with personalized service.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • In-Seat Server with 11 years of successful risk assessment and performance reporting experience.
  • Having worked in process settings for 17 years.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • 9 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.
  • In-Seat Server is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.

Accomplishments

  • Awarded Top Performer for exceptional customer service and efficiency during a 8 day event serving 14 guests in 2015.
  • Collaborated with kitchen and bar staff to expedite food delivery, reducing average wait times by 21%, improving customer satisfaction scores.
  • Evaluated customer feedback to implement process adjustments, increasing overall satisfaction scores by 48% over the past year.
  • Facilitated the seating of over 14 guests per shift during high-capacity events, ensuring service operations ran smoothly throughout.
  • Completed opening and closing procedures ahead of schedule, reducing setup time by 4 minutes on average per server.
  • Successfully managed multiple guest issues in real-time, maintaining a 15% customer satisfaction score during large event services.
  • Contributed to an 35% increase in revenue by promoting and upselling menu items during high-traffic events.
  • Championed teamwork across departments, reducing bottlenecks in food and drink delivery, leading to 30% reduction in customer wait times.
  • Resolved product issue through consumer testing.
  • Certified in Six Sigma, ensuring compliance with food and beverage service standards across all shifts.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Institute of Wine & Beverage Professionals
  • International Caterers Association (ICA)
  • Toastmasters
  • International Food Service Executives Association (IFSEA)
  • Professional Bartending Schools International
  • Society of Women Engineers
  • Rotary International
  • International Council of Nurses
  • Food and Beverage Managers Association

Certifications

  • ServSafe
  • Responsible Service of Alcohol Certification - North Carolina
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Food Allergen Awareness Certification - Lakeside Partners
  • Certified Public Accountant
  • Certified Professional in Catering and Events (CPCE) - National Association for Catering and Events (NACE)
  • Customer Service Excellence Certification Vantage
  • National Restaurant Association's Guest Service Training Program
  • Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute (AHLEI)
  • Diversity & Inclusion Standards in Hospitality Certification - Meridian

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