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Skills

  • Conflict resolution
  • Hardware evaluation
  • MS Office
  • Extremely organized
  • Staff development
  • Customer service excellence
  • Cash handling accuracy
  • Place settings
  • Process improvement
  • Budgets

Work Experiences

  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Greeted customers and helped them with any questions they had.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Achieved 16 sales goals.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved results during framework.
  • Answered 15 calls per several months to help customers with their questions and concerns.
  • Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • 8 years of experience as a talented table busser.
  • Food safety and industry best practices are second nature to her.
  • Achieved a 67% reduction in nightly closing procedures.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Professional with 14 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved a Outstanding Service Award for adherence to cleanliness and safety standards, consistently maintaining an organized, health-compliant bar environment.
  • Adept at training new staff and improving service workflows, leading to a 18% increase in team efficiency over 18 months.

Accomplishments

  • Established
  • Increased
  • Adhered to strict sanitation protocols, maintaining an CPA cleanliness rating throughout all shifts.
  • Monitored
  • Developed
  • Consulted
  • Created signature cocktails that contributed to a 23% boost in drink sales during promotional periods.
  • Reduced
  • Collaborated with team of 11 in the development of category.
  • Advised

Affiliations

  • Wine & Spirits Educational Trust (WSET), Level 16 Certification
  • International Association of Administrative Professionals
  • Freemason
  • Local Chapter of Hospitality Leaders
  • Food and Beverage Association of America (FBAA)
  • American Marketing Association
  • Cocktail Bar Academy Alumni 2019
  • Project Management Institute
  • Responsible Beverage Service Organization
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Food and Beverage Supplier - Foodservice Training Portal
  • Responsible Beverage Service Certification (RBS) - Oregon
  • Food and Beverage Operations Certificate - Meridian
  • Craft Bartending Certification - Lakeside Partners
  • Advanced Bartending Certification - Harbor & Co.
  • POS System Programming & Efficiency Certification
  • Customer Service Excellence Certification - initiative
  • Wine and Spirit Professional Certificate - Vantage
  • Certified Beer Server (Cicerone Certification Program)

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