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Skills

  • Customized physical therapy aid
  • CPR certification
  • Attention to detail in patient monitoring
  • Chronic condition symptom tracking
  • Empathy in caregiving
  • Administering non-invasive treatments
  • Document filing
  • Regulatory compliance
  • Adaptability to changing patient conditions
  • Fall prevention strategies

Work Experiences

  • Administered first aid or emergency care when required, ensuring swift action promoted faster recovery in 14 cases.
  • Administered first aid or emergency care.
  • Answered 18 calls per one year to help customers with their questions and concerns.
  • Collaborated with nursing staff.
  • Changed wound dressings to promote faster recovery.
  • Achieved a 65% improvement in recovery times.
  • Collected copayments and kept track of my finances on a daily basis.
  • Achieved a 70% increase in compliance.
  • Allowed families to recharge.
  • Achieved a 53% reduction in critical delays.

Summaries

  • Assisted 9 individuals through attentive daily care.
  • Costs were consistently reduced while profits were increased.
  • Achieved 64% improvement in patient satisfaction ratings.
  • Achieved a 51% improvement in efficiency.
  • Spanish is a second language for me.
  • Comprehensive knowledge of process improvement and a dedication to patient satisfaction.
  • Within Miscellaneous, senior Patient Care Taker and outstanding performer in client relations and project management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved quantifiable improvements in psychological well-being.
  • Patient Service Representative with 16 years of healthcare experience.

Accomplishments

  • Supported patients in daily activities, including bathing, dressing, and feeding, improving overall patient comfort and well-being.
  • Helped manage medication administration systems for 17 patients, achieving a 62% reduction in missed doses across the unit.
  • Designed and implemented a scheduled mobility and exercise program, enhancing patient physical function by 43%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported bedridden patients with movement assistance, reducing the occurrence of pressure ulcers by 71% at Seattle.
  • Improved patient transport services by coordinating with medical staff, reducing transport-related delays by 17%.
  • Implemented patient safety reviews, ensuring compliance with all safety protocols and reducing patient injuries by 44%.
  • Trained in and utilized the latest lifting techniques and medical equipment, promoting both patient and caregiver safety, reducing injuries by 17%.
  • Monitored vital signs and fluid intake/output for up to 9 patients per shift, ensuring timely medical interventions.
  • Excelled in maintaining patient confidentiality and privacy as outlined in HIPAA regulations, ensuring 45% compliance for two years.

Affiliations

  • American Society on Aging (ASA)
  • Lions Club
  • Freemason
  • Hospice and Palliative Nurses Association (HPNA)
  • Health Care Compliance Association (HCCA)
  • Society of Human Resource Management
  • Home Care Association of America (HCAOA)
  • Caregiver Action Network (CAN)
  • The Joint Commission - Certified Infection Control Standards
  • Institute for Patient- and Family-Centered Care (IPFCC)

Certifications

  • Certified Nursing Assistant (CNA)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Nutrition and Hydration Certification for Caregivers, framework
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • National Caregiver Certification (NCC), 2016
  • Registered Medical Assistant (RMA) Certification

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