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Skills

  • Project Planning
  • AP/AR proficiency
  • Report development
  • Meeting minutes
  • Conflict resolution and mediation
  • Multi-line phone proficiency
  • Paperwork drafting
  • Curriculum planning
  • Spreadsheet management
  • Credit and collections

Work Experiences

  • Updated the program's metric information in the tracking system.
  • Created a new data management system that reduced data retrieval time by 17%.
  • Achieved 29% alignment.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Oversaw 13 calendars in order to coordinate meetings, appointments, and events strategically.
  • Used team leadership and stakeholder engagement to quickly resolve program issues, effectively reducing customer complaints by 17%.
  • Conducted research in order to collect and record category information.
  • Created standard presentations that were both informative and appealing.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.

Summaries

  • Adobe Creative Suite expert with exceptional project management and typing abilities.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Bringing 16 years of outstanding performance in related roles to the table.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Academic Advising Assistant is a dependable and enthusiastic Academic Advising Assistant with 16 years of front desk management experience.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Committed to high-quality organization and office management, as well as problem-solving skills.

Accomplishments

  • Initiated proactive communication strategies with students facing academic challenges, boosting overall student engagement by 21%.
  • Advised 4 students on course selection and enrollment, ensuring 84% max class capacity and efficient resource allocation.
  • Developed an academic advising strategy that improved student retention in STEM majors by 35%, contributing to department growth over 2024.
  • Monitored the academic standing of 9 students, providing regular check-ins and guidance that reduced academic probation cases by 32%.
  • Successfully leveraged student satisfaction surveys to improve advising processes, resulting in a 75% improvement in recommendation scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented academic workshops focused on time management and study skills, attended by 5 students, resulting in a 49% improvement in academic performance.
  • Facilitated discussions between faculty and students regarding course workload adjustments, leading to a 26% increase in timely course completions.
  • Coordinated informative sessions for new students on academic expectations and campus resources, attended by 14 students, contributing to a 26% retention rate.
  • Streamlined the academic advising appointment scheduling process, reducing student wait times by 61% with the implementation of Power BI.

Affiliations

  • Phi Theta Kappa, Honor Society – Active member in student academic support
  • Council for the Advancement of Standards in Higher Education (CAS) – Involved in student support standards development
  • Association of Title IX Administrators (ATIXA) – Collaboration on student advocacy initiatives
  • Society of Human Resource Management
  • American College Personnel Association (ACPA) – Engaged in discussions on best advising practices at standard
  • National Resource Center for The First-Year Experience and Students in Transition (NRC)
  • Toastmasters
  • Project Management Institute
  • NASFAA (National Association of Student Financial Aid Administrators) – Collaborated for integration of financial advising services
  • American Association of Community Colleges (AACC) – Collaborated on first-year seminar curriculum improvement

Certifications

  • First Aid/CPR Certified
  • Certified Behavioral Health Technician (CBHT) Ironclad Systems, 2023
  • Advising for Equity and Diversity Certificate - Brightline, 2015
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Student Engagement Strategies Certification – Ironclad Systems 2017
  • Certified Peer Mentor Trainer – Northwind – 2018
  • ServSafe

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