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Skills

  • Billing and coding
  • Inventory management
  • Collaboration with faculty and staff
  • Digital exam security
  • Planning and coordination
  • Team building
  • Academic integrity enforcement
  • Insurance billing
  • Conflict resolution during exams
  • Compliance with Lean testing guidelines

Work Experiences

  • Was in charge of receiving and screening a large number of internal and external communications.
  • Administered exams to over 6 students per week, ensuring strict compliance with institutional policies and academic integrity standards.
  • Achieved recognition for exemplary proctoring at Lakeside Partners.
  • Collaborated with faculty to prepare testing environments conforming to PMP guidelines, increasing student satisfaction by 33%.
  • Files were organized, spreadsheets were created, reports were faxed, and documents were scanned.
  • Boosted efficiency by 79%.
  • Increased productivity by coordinating itinerary and scheduling appointments, as well as managing office support tasks.
  • Created budget reports, assisted with bookkeeping, and prepared presentations and proposals.
  • Updated customer information to keep business records up to date.
  • Achieved a 82% pass rate for candidates.

Summaries

  • Bringing 13 years of standard experience in framework business environments to the table.
  • Education and Training student who is dedicated to academic excellence.
  • Strong technical skills and experience in project management.
  • PMP certified
  • Achieved a 63% reduction in testing delays.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Results-oriented Education and Training professional with client relations, project management, and process improvement strengths.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Testing Proctor with vendor management and quality assurance abilities.
  • Testing Proctor and team leader with 6 years of experience in method settings.

Accomplishments

  • Reduced incident response time across test-taking venues by implementing a clear, actionable emergency protocol rolled out to 18 proctors.
  • Trained and mentored a team of 17 proctors, ensuring consistent application of exam security measures and reducing violation incidents.
  • Led the seamless administration of over 13 exams per day, maintaining strict adherence to testing protocols and minimizing operational disruption.
  • Partnered with the academic team to establish baseline acceptable score metrics, contributing to 65% improvement in overall student outcomes.
  • Received recognition for maintaining a perfect record of timely exam administration and post-exam reporting accuracy over 3 years.
  • Provided real-time technical support to 10 candidates, minimizing disruptions during computer-based exams.
  • Monitored testing environments for up to 12 hours per day, ensuring security protocols were upheld, and unauthorized activities were prevented.
  • Reduced average test setup and tear-down time by implementing standardized workflows, achieving a time savings of 55%.
  • Generated weekly analytics reports on test performance, standard deviation, and irregularities, distributed to key academic leaders.
  • Elected as the lead proctor for high-stakes certifications, ensuring a flawless process for licensing exams impacting over 11 professionals annually.

Affiliations

  • Member, Society for Test, Evaluation and Accountability Phoenix 2021 – Present
  • Member, Higher Education Test Administration Network Columbus 2024 – Present
  • Active Participant, International Test Commission (ITC) Workshops 2018
  • Contributor, Proctoring Best Practices, Proctor Exam Certification 2017
  • Volunteer Proctor, initiative Examination Event 2023
  • Member, National College Testing Association (NCTA) 2022-Present
  • Academic Integrity Partner, Higher Education Examination Board 2017 – Present
  • Association of Test Publishers (ATP) Affiliate, 2019 – Present
  • Coordinator, Annual Testing Compliance Summit by Beacon Labs 2020
  • Attendee, International Academic Integrity Conference Denver 2019

Certifications

  • Certified Proctor for Remote Examinations by ProctorU
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Respondus Monitor Proctor Certification
  • ProctorTrack Remote Proctor Certification
  • Google Certified Professional Cloud Architect
  • Certified Proctor for CPA Exams by National Association of State Boards of Accountancy (NASBA)
  • Certified Academic Integrity Officer (CAIO) by Meridian
  • Association for Project Management (APM)
  • Apple Certified Associate (ACA)

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