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Skills

  • Comprehensive system audits
  • Documentation of technical processes
  • Project organization
  • End-user training manuals and resources
  • Problem resolution
  • IT incident reporting
  • Team building
  • Systems administration
  • Equipment setup
  • Process improvement

Work Experiences

  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Achieved a boost in speed by 34%.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Collaborated with the procurement team.
  • Collaborated with the procurement team to refresh outdated computer inventory at Austin, securing a $18 vendor discount.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Accelerated the onboarding process.
  • Achieved a 10% drop in reported errors.
  • Analyzed the setup process for network printers.
  • Collaborated with the engineering team.

Summaries

  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Excellent Computer Attendant with 4 years of experience providing exceptional support to users at all levels.
  • Consistently met project deadlines.
  • Adept at streamlining IT equipment management, leading to accurate inventory forecasts and a 15% cost reduction over one year.
  • Within Miscellaneous, senior Computer Attendant and outstanding performer in performance reporting and risk assessment.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Committed Computer Attendant with a demonstrated ability to maintain high system uptime through proactive equipment monitoring and rapid issue diagnosis.
  • Excellent process improvement and strategic planning knowledge.
  • Achieved a turnaround without data loss valued at $17.

Accomplishments

  • Optimized hardware replacement cycles, which cut procurement lead times by 8 days, improving operational continuity.
  • Documented and resolved metric which led to framework.
  • Improved network speed by troubleshooting and resolving connectivity issues in 13 workstations, enhancing operational efficiency.
  • Deployed operating system updates for system, process across 15 workstations, leading to a significant performance improvement.
  • Administered training programs that resulted in a 70% improvement in team’s IT ticket resolution time.
  • Developed cybersecurity awareness training that decreased unauthorized access attempts by 58% after process.
  • Collaborated with team of 17 in the development of metric.
  • Troubleshot and resolved user end-performance issues within two years, achieving 20% quicker resolutions for common IT queries.
  • Managed network access control policies that reduced unauthorized login attempts on workstations by 58% over 2023.
  • Implemented daily system health checks resulting in a 66% reduction of unscheduled downtimes across 2 machines.

Affiliations

  • IEEE (Institute of Electrical and Electronics Engineers) Computer Society, Active Member
  • Black Hat Society for Ethical Hackers, Participant Since 2020
  • Wi-Fi Alliance Member, Participated in 2020 Collaboration
  • Association for Computing Machinery (ACM) | category
  • Lions Club
  • Project Management Institute
  • BSA (Business Software Alliance), Enterprise Software Compliance Champion
  • Association of Information Technology Professionals
  • Information Systems Security Association (ISSA), Membership with procedure
  • Slack Chatroom Moderator for Jira User Group at category

Certifications

  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Google Professional Workspace Administrator
  • Certified Computer Examiner (CCE)
  • HDI Support Center Analyst
  • Certified Support Center Supervisor (CSCS)
  • Certified Hardware Asset Management Professional (CHAMP)
  • Certified Secure Computer User (CSCU)

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